Navjot Singh
Manager
Detroit,MI
Summary
Seasoned Operations Manager and talented leader with 6 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
5
5
years of professional experience
Work History
Branch Manager/Vice President
Flagstar Bank
06.2022 - Current
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Identified opportunities to improve business process flows and overall departmental productivity.
- Established performance goals for department and provided methods for reaching milestones.
- Attended trade shows and client meetings, promoting company brand and building rapport with prospects and partners.
- Increased company growth through collaboration with sales and marketing departments.
- Resolved issues and recommended actions based on production and compliance reports.
- Managed a team of five and was coaching assistant manager to be a branch manager
- Was fourth place in the company!130% sales score
Assistant Manager
Fifth Third Bank
06.2021 - 06.2022
- Analyzed, reduced and controlled expenses by improving resource allocation.
- Developed sales strategy to meet established sales objectives.
- Built rapport with account holders by reaching out with product recommendations and account updates.
- Implemented process improvements to increase productivity.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Reviewed credit applications for risk factors and credit worthiness.
- Collaborated with tellers, universal bankers and personal bankers to exceed sales goals.
- Maximized efficiency through effective resource allocation and employee management.
- Demonstrated knowledge of branch financial products, loans and lines of credit.
- Facilitated customer satisfaction by executing personal communication and frequent follow-ups.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
Personal Banker
TCF National Bank
09.2019 - 06.2021
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Demonstrated knowledge of branch financial products, loans and lines of credit.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Maximized efficiency through effective resource allocation and employee management.
- Developed sales strategy to meet established sales objectives.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Built rapport with account holders by reaching out with product recommendations and account updates.
- Reviewed credit applications for risk factors and credit worthiness.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Supervised team of 12 branch employees and made recommendations regarding performance evaluations.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Evaluated project applications and verified with outline specifications to approve, reject and recommend adjustments.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
Supervisor
Target
02.2018 - 02.2020
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Maintained compliance with company policies, objectives and communication goals.
- Evaluated employee performance and coached and trained to improve weak areas.
- Managed quality communication, guest support and product representation for each client
- Responsible for ringing up guests in a timely manner and guaranteeing a high level of guest service/ returns taking phone calls and assisting guests , giving them a 5 star customer service
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Education
Bachelor Of Business Administration - Finance
Wayne State University
Detroit, MI05.2020
Skills
- Profit and Loss Management
- Loan Application Evaluation
- Financial Product Sales
- Audit Preparation
- Risk Analysis
- Loans
- Scheduling
- Sales
- Budgeting
- Annual Budget Development
- Team Development
- Contract Review and Recommendations
- Team Leadership
- Relationship Development
- Mergers and Acquisitions Knowledge
- Policies and Procedures Implementation
- SAP Expertise
- Solutions Development
- Supply Chain Distribution
- Customer Accounts Management
- Training Programs
- Product Sales
- Sales Strategy
- Business Development
- Loan Expertise
- Cross-Selling
- Staff Management
- Internal Auditing
- Prospecting Clients
Timeline
Branch Manager/Vice President
Flagstar Bank
06.2022 - Current
Assistant Manager
Fifth Third Bank
06.2021 - 06.2022
Personal Banker
TCF National Bank
09.2019 - 06.2021
Supervisor
Target
02.2018 - 02.2020
Bachelor Of Business Administration - Finance
Wayne State University
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