Tikeva Johnson
Arlington,GA
Summary
Hardworking Captioning Agent with top-notch typing abilities and excellent listening skills. Helps callers with hearing difficulties conduct personal, business and medical conversations. Offers service-focused approach and reliable accuracy. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Caption Assistant
Hamilton Relay Telecommunications
Albany, GA
12.2018 - Current
-Multitasking: hearing audio, voicing what was heard (verbatim) and proofreading/correcting
-Using keyboard and touchscreen computer to make appropriate corrections
-Maintaining call center’s quality standards for speed and accuracy
-Reporting issues to supervisors
-Ensuring confidentiality agreement is being followed
Education
Associate of Science - Nursing
Albany Technical College
Albany, GA11-2026
Bachelor of Science - Biology
Albany State University
Albany, GA12-2023
High School Diploma -
Calhoun County High School
Edison, GA05-2017
Skills
- Reading Comprehension
- Stress Tolerance
- High level of professionalism
- Ability to remain calm and objective in all situations
- Ability to quickly identify and resolve client problems
Languages
English
Professional
References
- Mulieshia Johnson | (470) 701-9553 | Kiddie Garden Center
- Jeffery Haynes Sr. | (229) 366-1276 | Jeff's Furniture Store
- Jessica Quarles | (316) 239-6462 | Hamilton Relay Supervisor
Timeline
Caption Assistant
Hamilton Relay Telecommunications
12.2018 - Current
Associate of Science - Nursing
Albany Technical College
Bachelor of Science - Biology
Albany State University
High School Diploma -
Calhoun County High School
Similar Profiles
Caitlyn CawthonCaitlyn Cawthon
Captel Operator at Hamilton Relay TelecommunicationsCaptel Operator at Hamilton Relay Telecommunications
Chris LeBlancChris LeBlanc
Captioning Assistant at Hamilton Relay TelecommunicationsCaptioning Assistant at Hamilton Relay Telecommunications
Jada LindseyJada Lindsey
Communication Assistant (Remote) at Hamilton Relay TelecommunicationsCommunication Assistant (Remote) at Hamilton Relay Telecommunications
Melissa Williams-LovettMelissa Williams-Lovett
Training Store Manager at Family Dollar/ DollartreeTraining Store Manager at Family Dollar/ Dollartree
Shinee' KellyShinee' Kelly
Exam Administrator at Commonwealth Of Massachusetts Civil Service UnitExam Administrator at Commonwealth Of Massachusetts Civil Service Unit