Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Tikeya Webb

Houston,TX

Summary

Experienced customer service and call center representative with a strong background in pharmacy seeking to expand skills as a technician. Demonstrated ability working with diverse populations, including children and elderly patients through hospital and nursing home community service during high school. Passionate about communication and providing assistance to others.

Healthcare professional prepared to bring compassion and efficiency to caregiving roles. Extensive background in providing personal care and emotional support, ensuring client comfort and safety. Known for strong collaboration with healthcare teams and adaptability to meet client needs. Skilled in managing diverse care plans and building trust with clients and their families.

Overview

5
5
years of professional experience

Work History

Call Center Representative

Navient
05.2023 - Current
  • IBC from patients regarding their status of low-income cell phone services, assist patients with enrollment.

Call Center Representative

Verizon
09.2022 - 04.2023
  • IBC assisting customers regarding bills, payments, and troubleshooting technical issues.

Caregiver

A Better Solution In Home Care Inc.
Houston, Tx 77477
05.2021 - 09.2022
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.

Pharmacy Technician

Asembia
08.2021 - 07.2022
  • IBC/OBC to patients regarding refills on allergy medications, assist with enrollment, data entry, contact doctor's offices for refills, clarify insurance with insurance companies.

Cashier

Dollar Tree
05.2020 - 07.2021
  • Handled customer transactions, operated the cash register, restocked shelves, maintained a clean checkout area, and provided friendly customer service.

Education

High School Diploma -

Westside High School
Houston, TX
01.2021

Skills

  • Customer service
  • Call center/technical support
  • Pharmacy Technician
  • Cashier
  • Data Entry
  • Experience with children
  • Microsoft Word
  • Office Administration
  • Communication Skills
  • Phone Etiquette
  • Time management
  • Problem-solving
  • Dependable and responsible
  • Patient care
  • Daily living assistance
  • Personal hygiene assistance
  • Emotional support
  • Strong ethics
  • Meal preparation
  • Verbal and written communication skills
  • Dementia care

Personal Information

Authorized To Work: US

Timeline

Call Center Representative

Navient
05.2023 - Current

Call Center Representative

Verizon
09.2022 - 04.2023

Pharmacy Technician

Asembia
08.2021 - 07.2022

Caregiver

A Better Solution In Home Care Inc.
05.2021 - 09.2022

Cashier

Dollar Tree
05.2020 - 07.2021

High School Diploma -

Westside High School
Tikeya Webb