Tilayah Jones
Waldorf,MD
Summary
Compassionate professional with a strong background in childcare and customer service. Expertise in managing community events, enhancing resident engagement, and maintaining safety and organization. Proven ability to communicate effectively with parents and provide exceptional experiences for guests.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Concierge
Kettler Management
Silver Spring, Maryland
11.2023 - Current
- Greeted residents and guests with a warm, welcoming demeanor daily.
- Managed reservations and organized transportation for residents and visitors.
- Provided information on local attractions, dining, and events for residents.
- Coordinated maintenance requests and ensured timely responses from staff.
- Assisted in planning community events to enhance resident engagement.
Teacher's Assistant
Childtime Learning Center
Waldorf, Maryland
04.2025 - 06.2026
- Planned and implemented educational and recreational activities to enhance child development and engagement.
- Collaborated with teachers and management to support curriculum delivery and student needs.
- Communicated daily with parents to update on children's progress and address concerns, fostering strong home-school connections.
- Supervised and ensured the safety of infants through school-age children.
- Maintain attendance records, daily logs, and incident reports.
- Maintain clean and organized classrooms.
- Ensure compliance with health and safety regulations.
- Answered phones to assist families with inquiries and concerns., greet families, schedule tours, process tuition billing.
Front Desk Agent
Washington Plaza Hotel
Washington, District of Columbia
03.2021 - 11.2023
- Greeted and assisted guests upon arrival at the front desk.
- Coordinated check-in and check-out processes for smooth operations.
- Responded to guest inquiries and resolved issues promptly.
- Managed reservations using hotel management software efficiently.
- Maintained accurate records of guest information and payments.
- Collaborated with housekeeping to ensure room readiness for guests.
Education
Associate Degree -
College of Southern Maryland
La Plata, MD08-2026
High School Diploma -
Indian River
Chesapeake, VA06-2020
Skills
- Reservation management
- Guest relations
- Event planning
- Customer service
- Time management
- Conflict resolution
- Communication skills
Certification
Basic Life Support (BLS)
Timeline
Teacher's Assistant
Childtime Learning Center
04.2025 - 06.2026
Concierge
Kettler Management
11.2023 - Current
Front Desk Agent
Washington Plaza Hotel
03.2021 - 11.2023
Associate Degree -
College of Southern Maryland
High School Diploma -
Indian River