Tilda Kinere
Copperas Cove
Summary
Proven Certified Pharmacy Technician with a robust background at Wal-Mart Pharmacy, adept in data entry and exceptional customer service. Streamlined operations, enhancing departmental efficiency by over 30%, and consistently exceeded patient care standards through meticulous attention to detail and effective problem-solving.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Wal-Mart Pharmacy
11.2023 - Current
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
Certified Pharmacy Technician
Wal-Mart Pharmacy
07.2020 - 11.2023
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Pharmacy Technician Trainee
Wal-Mart Pharmacy
11.2019 - 07.2020
- Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times during tenure as a Pharmacy Technician Trainee.
- Collaborated closely with pharmacy team members to consistently deliver high-quality care to patients.
- Assisted pharmacists in managing medication inventory, ensuring adequate stock levels for timely patient service.
- Maintained a high degree of professionalism and integrity, upholding ethical standards associated with the Pharmacy Technician Trainee role at all times.
Pharmacy Sales Associate
Wal-Mart Pharmacy
09.2019 - 11.2019
- Supported the pharmacist with daily tasks, enabling them to focus on critical decisions and patient care.
- Assisted customers by locating requested items, answering product questions and referring customers to on-duty pharmacists for medication inquiries.
- Provided exceptional customer service by greeting each individual upon entry into the pharmacy area.
- Collaborated with pharmacy team to optimize workflow, improving overall efficiency and productivity.
PickUp Department Manager
Wal-Mart Supercenter
08.2018 - 09.2019
- Increased departmental efficiency by implementing streamlined workflows and optimizing resource allocation.
- Managed team members to achieve operational goals and improve overall productivity.
- Led departmental meetings for fostering open communication and addressing challenges.
- Improved customer satisfaction by addressing complaints promptly and ensuring high service standards.
Department Manager
Wal-Mart Supercenter
10.2016 - 08.2018
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Sales Associate
Wal-Mart Supercenter
02.2015 - 10.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Fast Food Crew Member
Burger King
05.2012 - 02.2015
- Worked front counter, drive-thru and other areas.
- Demonstrated exceptional multitasking abilities while managing multiple orders during busy shifts without compromising quality or service standards.
- Took orders, prepared meals, and collected payments.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
Education
High School Diploma -
Buckley Community Schools
Buckley, MI06-2014
Skills
- Data entry
- Attention to detail
- Problem-solving skills
- Customer service
Certification
- Licensed Pharmacy Technician - State Boards of Pharmacy.
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
- CPR/AED Certification
Timeline
Certified Pharmacy Technician
Wal-Mart Pharmacy
11.2023 - Current
Certified Pharmacy Technician
Wal-Mart Pharmacy
07.2020 - 11.2023
Pharmacy Technician Trainee
Wal-Mart Pharmacy
11.2019 - 07.2020
Pharmacy Sales Associate
Wal-Mart Pharmacy
09.2019 - 11.2019
PickUp Department Manager
Wal-Mart Supercenter
08.2018 - 09.2019
Department Manager
Wal-Mart Supercenter
10.2016 - 08.2018
Sales Associate
Wal-Mart Supercenter
02.2015 - 10.2016
Fast Food Crew Member
Burger King
05.2012 - 02.2015
- Licensed Pharmacy Technician - State Boards of Pharmacy.
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
- CPR/AED Certification
High School Diploma -
Buckley Community Schools
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