Tileda Buttrom
Newport News,Virginia
Summary
I am looking to bring my work experience to a facility with the possibility of advancing. My strong suits are being detailed oriented, well organized and good at multi tasking. Providing good patient care is a priority.
Overview
19
19
years of professional experience
Work History
Patient Service Representative
Sentara Williamsburg Regional Medical Center
Williamsburg, VA
05.2007 - Current
- Answered incoming calls in a professional manner.
- Verified insurance information and prior authorization as needed for procedure.
- Prepared letters and documents for mailing as requested by supervisor.
- Adhered to HIPAA regulations when handling confidential patient information.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Assisted with scheduling follow-up appointments according to provider recommendation.
- Scheduled patient appointments and procedures giving detailed information for the procedure.
- Inputted patient demographic data into electronic health record system.
- Scheduled and confirmed patient appointments with a surgeon if required.
- Provided customer service by answering patient questions and addressing concerns.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Scheduled patient appointments over phone and in person, maximizing productivity.
- Documented and managed patient information in computer system.
- Ensured all necessary paperwork was completed prior to patient procedure.
- Answered patient questions and fielded complaints to resolve issues.
- Performed administrative duties such as filing, faxing, photocopying.
- Applied HIPAA privacy and security regulations while handling patient information.
Receptionist
Sentara Surgical Specialist
Williamsburg, VA
05.2005 - 05.2007
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Answered and directed incoming calls using multi-line telephone system..
- Scheduled surgeries for patients.
- Insurance authorization.
- Billing and coding.
Education
Medical Office -
MEDICAL CAREERS INSTITUTE
Newport News, VA05-2005
High School Diploma -
BRUTON HIGH SCHOOL
WILLIAMSBURG, VA06-1987
Timeline
Patient Service Representative
Sentara Williamsburg Regional Medical Center
05.2007 - Current
Receptionist
Sentara Surgical Specialist
05.2005 - 05.2007
Medical Office -
MEDICAL CAREERS INSTITUTE
High School Diploma -
BRUTON HIGH SCHOOL
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