TILEDA BUTTROM
Newport News,VA
Summary
I am looking to bring my work experience to a facility with the possibility of advancing. My strong suits are being detailed oriented, well organized and good at multi-tasking. Providing good patient care is a priority.
Referral Coordinator with experience in scheduling and coordinating referrals. Proven track record of efficiently and accurately completing paperwork. Offers strong time management, organizational and multitasking abilities.
Overview
21
21
years of professional experience
Work History
Referral Coordinator
Sentara Careplex Hospital
06.2024 - Current
- Coordinated patient referrals to ensure timely access to specialized care.
- Managed communication between medical staff and patients regarding referral processes.
- Streamlined referral workflow, reducing processing time and enhancing efficiency.
- Maintained accurate records of patient referrals using electronic health record systems.
- Scheduled appointments with specialists on behalf of clients.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Processed referral requests from patients, doctors and other health care professionals.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
- Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
- Improved departmental workflow by assisting colleagues with tasks such as appointment scheduling or insurance verification when needed.
- Adhered to the HIPAA privacy and security regulations while handling patient information.
Patient Service Representative
Sentara Williamsburg Regional Medical Center
05.2007 - Current
- Answered incoming calls in a professional manner.
- Verified insurance information and prior authorization as needed for procedure.
- Prepared letters and documents for mailing as requested by supervisor.
- Adhered to HIPAA regulations when handling confidential patient information.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Assisted with scheduling follow-up appointments according to provider recommendation.
- Scheduled patient appointments and procedures giving detailed information for the procedure.
- Inputted patient demographic data into electronic health record system.
- Scheduled and confirmed patient appointments with a surgeon if required.
- Provided customer service by answering patient questions and addressing concerns.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Scheduled patient appointments over phone and in person, maximizing productivity.
- Documented and managed patient information in computer system.
- Ensured all necessary paperwork was completed prior to patient procedure.
- Answered patient questions and fielded complaints to resolve issues.
- Performed administrative duties such as filing, faxing, photocopying.
- Applied HIPAA privacy and security regulations while handling patient information.
Receptionist
Sentara Surgical Specialist
05.2005 - 05.2007
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Answered and directed incoming calls using multi-line telephone system.
- Scheduled surgeries for patients.
- Insurance authorization
Education
High School Diploma - Medical Administration
Medical Careers Institute
Newport News, VA05-2005
Medical Terminology - Medical Administration
Medical Careers Institute
Newport News, VA05-2005
Skills
- Pre-authorizations
- Insurance verification
- Medical terminology
- Patient scheduling
- Multi-line phone proficiency
- HIPAA regulations
- Referral tracking
- Epic systems
Timeline
Referral Coordinator
Sentara Careplex Hospital
06.2024 - Current
Patient Service Representative
Sentara Williamsburg Regional Medical Center
05.2007 - Current
Receptionist
Sentara Surgical Specialist
05.2005 - 05.2007
High School Diploma - Medical Administration
Medical Careers Institute
Medical Terminology - Medical Administration
Medical Careers Institute