Tilesha Carroll
Elizabeth,NJ
Summary
Dedicated Medical Secretary with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual, and productive professional when working with little to no supervision.
Overview
12
12
years of professional experience
Work History
Medical Secretary
Nyu Langone Health
New York, NY
06.2017 - Current
- Send 30-50 emails/ daily demonstrating mastery of writing and attention to detail.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Post patient appointments and coordinate inter-departmental scheduling for specialist visits, scans, and procedures in accordance with insurance coverage, in compliance with physician directives.
- Schedule routine appointments, lab visits, scans, and follow-ups for visits and obtain Authorization from the insurance company if scans are not approved.
- Take detailed messages from patients and other physicians, schedule patient phone calls, and greet/screen telephone calls in a professional manner.
- Ensured compliance with HIPAA regulations through proper handling of sensitive patient information within the office setting.
FGP Intake Sectary
Nyu Langone Health
New York, NY
06.2020 - 12.2021
- Processed medical insurance claims and payments.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Assisted in reducing patient wait times by efficiently managing appointment schedules and coordinating with medical professionals.
- Conducted patient intake interviews, recording and documenting relevant information.
- Streamlined front desk operations by implementing efficient check-in procedures that maximized time spent on direct patient care tasks.
- Ensured timely and accurate insurance verification for a smooth billing process.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal directions.
- Boosted office productivity through proficient use of software tools such as electronic health record systems, Microsoft Office Suite, and email platforms.
- HIPPA Compliance.
FGP Patient Care Asst
NYU Langone Health
New York, NY
06.2019 - 06.2020
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Draw blood as directed by the physician.
- Gathered medical information, weight and height measurements and vital signs.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
Medical Receptionist/Supervisor
Manhattan OB/GYN
New York, NY
10.2011 - 10.2019
- Checked patients in and out of the clinic
- Obtained demographics from patients
- Discussed state mandatory regulations
- Collected signed forms from patients
- Obtained and verified patients’ insurance information
- Maintained census and charge data
- Greeted patients and visitors
- Answered the call system and referred to the appropriate staff
- Assisted in chart completion process by maintaining and discharging charts in order
- Scanned patients’ information into medical chart/hospital records
- Compliant with HIPAA regulations at all times
Patient Care Advocate
Hotel Trade Councils
Queens, NY
11.2016 - 09.2019
- Sent orders for offsite appointments to the medical director for review and approval.
- Created, faxed and mailed referrals for offsite appointments.
- Called and scheduled appointments for patients to see doctors on and offsite.
- Verified if patients are eligible, active and if proxy is listed
- Answered and directed incoming phone calls
- Received and faxed confidential forms to and from doctors and other administrative employees
- Answered and sent emails to and from doctors and other administrative employees
- Kept and maintained an active contact list of offsite doctors
- Compliant with HIPAA regulations at all times
Education
High School Diploma -
South Shore High School
Brooklyn, NYBorough of Manhattan Community College of The City University of New York
New York, NYSkills
- EPIC
- Clinical Support
- Medical Office Management
- Electronic Health Records Familiarity
- HIPAA Compliance Understanding
- Clinical terminology
- Professional demeanor
- Phlebotomy
- Insurance Authorizations
- Database Administration
- Medical Coding
Timeline
FGP Intake Sectary
Nyu Langone Health
06.2020 - 12.2021
FGP Patient Care Asst
NYU Langone Health
06.2019 - 06.2020
Medical Secretary
Nyu Langone Health
06.2017 - Current
Patient Care Advocate
Hotel Trade Councils
11.2016 - 09.2019
Medical Receptionist/Supervisor
Manhattan OB/GYN
10.2011 - 10.2019
High School Diploma -
South Shore High School
Borough of Manhattan Community College of The City University of New York