Tilihia Wilson

• Operates a cash register, receive payments from customers or employees for goods or services, making change and

issuing receipts or tickets to customers.

• Responsible for accurate ring for sale items and/or accurate barcode scan.

• Provides the highest quality of service to customers at all times.

• Maintains proper security of cash at all times.

• Understands and follows cash-handling policies and procedures.

• May assist in locating, reconciling and verifying the accuracy of transactions and

operate peripheral equipment that records and supports non-cash transactions.

• May set up and stock the beverage area, grab and go items, service ware and

condiments or other assigned areas.

• Cleans and sanitizes workstations, counters, steam tables and other equipment.

• Brews coffee and tea. May be required to restock other beverage areas.

• Interacts with customers in the serving and dining areas.

• Attends all allergy and foodborne illness in-service training.

• Complies with all company safety and risk management policies and procedures.

• Operates a cash register, receive payments from customers or employees for goods or services, making change and

issuing receipts or tickets to customers.

• Responsible for accurate ring for sale items and/or accurate barcode scan.

• Provides the highest quality of service to customers at all times.

• Maintains proper security of cash at all times.

• Understands and follows cash-handling policies and procedures.

• May assist in locating, reconciling and verifying the accuracy of transactions and

operate peripheral equipment that records and supports non-cash transactions.

• May set up and stock the beverage area, grab and go items, service ware and

condiments or other assigned areas.

• Cleans and sanitizes workstations, counters, steam tables and other equipment.

• Brews coffee and tea. May be required to restock other beverage areas.

• Interacts with customers in the serving and dining areas.

• Attends all allergy and foodborne illness in-service training.

• Complies with all company safety and risk management policies and procedures.

• Assisted clients with daily living activities, ensuring comfort and safety.
• Administered medications as prescribed, monitoring for side effects and compliance.
• Assisted clients with activities of daily living, promoting independence and quality of life.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
• Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
• Provided safe mobility support to help patients move around personal and public spaces.
• Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
• Prepared nutritious meals, assist with feeding and monitored intake according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
• Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
• Guided patients to restroom to support bladder and bowel relief requirements.
• Provided companionship to enhance emotional well-being and reduce isolation.

• Patrol facility and/or perform fixed-post duties as instructed.
• Serve as a general security presence and visible deterrent to crime and client rule infractions.
• Detect suspicious criminal acts at or near assigned post which may be a threat to the property, client or employees at the site.
• Report all incidents, accidents and/or medical emergencies.
• Has a friendly and professional demeanor

• Complete the prescription intake process including verification of insurance coverage.
• Assist physician's offices through the prior authorization and appeals process.
• Research financial assistance options for patients through copay cards, foundations, and assistance programs.
• Coordinate prescription processing and delivery with dispensing pharmacies.
• Manage and triage high volume of customer service phone calls while managing day to day operations.
• Ensure proper documentation of process flow from prescription initiation through completion
• Provide timely updates to physicians, pharmacies, and manufacturers regarding prescription status.
• Interface with IT department to improve system functionality and workflow.
• Attend team meetings to support ongoing program development.
• Other responsibilities as assigned
• Timely processing of prescriptions.
• Compliance with the provisions of the Health Insurance Portability and Accountability Act of 1996 and its implementing regulations, as amended ("HIPAA").

• Handled high call volumes efficiently and ensured prompt responses to inquiries.
• Identify, research, and resolve issues using AS400, Salesforce, Mitel, Microsoft, and various other applications and resources.
• Research billing issues with a working knowledge of basic billing ledgers.
• Process insurance endorsements, such as adding/removing vehicles from a policy, changing insurance coverages and other transactions.
• Process credit card and check payments.
• Provide product/service information and offer add-on products.
• Articulate information or direction to a customer’s level of understanding.
• De-escalate complaints or concerns.
• Follow-up on inquiries not immediately resolved.
• Show empathy while providing one call resolution.
• Maintain expected performance levels and meet or exceed KPIs.

• Operated printing machinery to produce high-quality publications efficiently.
• Monitored production processes to ensure compliance with safety standards.
• Adjusted machine settings for optimal performance and quality output.
• Trained new operators on machinery operation and safety protocols.
• Inspected finished products for quality assurance before distribution.
• Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
• Operated various types of machinery, contributing to the successful completion of diverse projects.
• Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
• Resolved technical issues swiftly, minimizing downtime and maintaining production schedules.
• Enhanced safety compliance, rigorously following all OSHA guidelines and conducting regular safety audits.