Tilly Grooms
Stevensville,MT
Summary
Motivated and versatile individual with a strong work ethic and a commitment to personal and professional growth. As a high school graduate with additional college experience, I have honed my skills and achieved an esthetician license, showcasing my dedication to learning and mastering new trades. Working in sales at Bob Ward's in the shoe department enhanced my customer service and communication skills, allowing me to understand and meet diverse needs. My experience as a full-time nanny has developed my patience, organizational skills, and ability to multitask effectively. Currently, I am thriving as a bartender, where I've further developed my interpersonal skills, adaptability, and ability to perform under pressure. I am dedicated to leveraging this diverse skill set to contribute to a dynamic work environment, eager to take on new challenges, and committed to shaping a successful future.
Overview
7
7
years of professional experience
Work History
Server/Bartender
Tin Can Bar And Draft Room
09.2022 - Current
- Communication: Strong interpersonal skills with the capability to communicate effectively with customers and team members.
- Upselling: Proven ability to upsell and promote specials or premium beverages to increase sales and enhance customer satisfaction.
- Customer Service Excellence: Proven track record of providing exceptional service and building positive relationships with clients, ensuring satisfaction and loyalty.
- Adaptability: Flexible and adaptable to changing circumstances, with the capacity to quickly learn new skills, technologies, and procedures to thrive in dynamic work environments.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
Nanny
McConnell Residence
01.2021 - 01.2023
- Communication: Strong communication skills, both verbal and non-verbal, to interact effectively with children, parents, and other household members
- Time Management: Skilled at managing schedules, routines, and appointments, including coordinating transportation to and from school, extracurricular activities, and playdates.
- Organization: Excellent organizational skills to maintain a tidy and organized household environment, including meal preparation, laundry, and light housekeeping duties
- Trustworthiness: Demonstrated reliability, trustworthiness, and integrity in maintaining confidentiality and respecting the privacy of the family.
Sales Associate
Bob Ward's Sports & Outdoors
04.2018 - 02.2020
- Salesmanship: Demonstrated ability to engage customers, identify sales opportunities, and close deals effectively
- Problem Solving: Resolving customer inquiries, handling complaints, and addressing any issues that arise during the sales process.
- Technology Proficiency: Familiarity with point-of-sale (POS) systems and other retail software for processing transactions, managing inventory, and accessing product information
- Teamwork: Collaborating with colleagues to achieve sales targets, assist with inventory management, and maintain store cleanliness and organization
- Customer Service: Providing exceptional service to customers, understanding their needs, and offering appropriate footwear solutions
Education
Esthetician License -
Studio Beauty School
Missoula, MT06.2022
High School Diploma -
Stevensville High School
Stevensville, MT2017
Skills
- Attention to detail
- Inventory Management
- Conflict and Complaint Resolution
- Sales expertise
- Team Collaboration
- Adaptability
- Communication
Timeline
Server/Bartender
Tin Can Bar And Draft Room
09.2022 - Current
Nanny
McConnell Residence
01.2021 - 01.2023
Sales Associate
Bob Ward's Sports & Outdoors
04.2018 - 02.2020
Esthetician License -
Studio Beauty School
High School Diploma -
Stevensville High School
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