Tilue Ramsey
Jacksonville,NC
Summary
Dedicated service coordinator, skilled in communication, developing individualized service plan, engaging with families and the community.
Overview
30
30
years of professional experience
Work History
Service Coordinator
DHHS-New Bern CDSA: Division of Child and Family Well-Being
Jacksonville, NC
06.2017 - 06.2025
- Maintained varying caseload size for families enrolled in the North Carolina Infant-Toddler home-based program.
- Facilitated multidisciplinary team evaluations to assess family and child's needs.
- Developed Individualized Family Service Plans (IFSP) in collaboration with multidisciplinary teams to address family and child's needs. Maintained and updated IFSPs as an ongoing working document.
- Coordinated service delivery, ensuring access to resources and support programs.
- Acted as a liaison between families and service providers; monitoring for parental satisfaction. Coached parents in advocacy for their children's needs.
- Supported the training of new staff on best practices for interaction and service coordination techniques.
- Advocated for early intervention services and improvements by participating in community outreach initiatives and workshops.
- Served as a primary point of contact for families, addressing questions, concerns, providing updates, and ensuring overall satisfaction with services throughout enrollment.
- Maintained records of all services, documenting contact, phone calls and other required documentation.
- Established rapport with families, community providers, medical providers, community agencies and the local school system through regular follow-ups and updates about progress.
- Maintained confidentiality of records.
Family Specialist
Onslow County Schools
Jacksonville, NC
08.2004 - 05.2017
- Maintained caseload of families and children enrolled in the Headstart, Title I and NC Prek preschool programs across multiple sites.
- Completed parent program orientations and acted as a liaison between the home and preschool.
- Coordinated family support services and training on topics based on individual needs assessments.
- Developed individualized family goal plans and education on community resources including establishing dental and medical providers.
- Collaborated with multidisciplinary teams to address student behavioral, education, and social/emotional needs.
- Maintained confidentiality of records.
Early Intervention Supervisor
Onslow County Behavioral Healthcare Services
Jacksonville, NC
09.1999 - 06.2004
- Provided regular staff supervision, training, ongoing records review, annual staff evaluations, program self-assessments, and home visits.
- Established and maintained communication with community agencies, therapy providers, and Developmental Evaluation Center team.
- Supervised daily operations and provided support for Infant-Toddler program staff, ensuring compliance with organizational policies.
- Collaborated with multidisciplinary teams to coordinate comprehensive care plans for child and family needs.
- Interviewed applicants and provided recommendations on hiring.
- Completed required rotation of emergency on-call pager for MH/DD/SAS clients.
- Maintained confidentiality of records.
Habilitation Specialist III
Onslow County Behavioral Healthcare Services
Jacksonville, NC
02.1995 - 09.1999
- Maintained varying caseload size for families enrolled in the North Carolina Infant-Toddler home-based program.
- Facilitated multidisciplinary team evaluations to assess family and child's needs.
- Developed Individualized Family Service Plans (IFSP) in collaboration with multidisciplinary teams to address family and child's needs. Maintained and updated IFSPs as an ongoing working document.
- Coordinated service delivery, ensuring access to resources and support programs.
- Acted as a liaison between families and services providers; monitoring for parental satisfaction. Coached parents in advocacy for their child's needs.
- Served as primary point of contact for families, addressing questions, concerns, providing updates throughout enrollment.
- Maintained records of all services, documenting contacts, phone calls and other requirements.
- Maintained confidentiality of records.
Education
Bachelor of Arts - Psychology
East Carolina University
Greenville, NC12-1994
Skills
- Communication
- Client advocacy
- Notetaking and documentation
Timeline
Service Coordinator
DHHS-New Bern CDSA: Division of Child and Family Well-Being
06.2017 - 06.2025
Family Specialist
Onslow County Schools
08.2004 - 05.2017
Early Intervention Supervisor
Onslow County Behavioral Healthcare Services
09.1999 - 06.2004
Habilitation Specialist III
Onslow County Behavioral Healthcare Services
02.1995 - 09.1999
Bachelor of Arts - Psychology
East Carolina University