Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Tim Beam

74 Kubo Rd. Drummonds,TN

Summary

Administrative professional with strong track record in invoice processing and customer relationship management. Known for exceptional attention to detail and problem-solving abilities, consistently improving operational efficiency. Delivers outstanding service, ensuring client satisfaction and prompt resolution of inquiries.

Overview

12
12
years of professional experience

Work History

Administrative Clerk

Davis Paint & Drywall
Arlington, TN
11.2023 - 08.2025
  • Processed invoices and purchase orders to enhance operational efficiency using company software systems.
  • Maintained organized filing systems, ensuring swift document retrieval.
  • Scheduled staff appointments to optimize daily operations and resource allocation.
  • Facilitated customer inquiries, delivering prompt information and assistance.
  • Handled phone calls, managing messages and redirecting inquiries as necessary.
  • Oversaw daily office operations, including appointment scheduling and call management.
  • Delivered exceptional customer service through effective communication with clients and team members.
  • Reviewed invoices for accuracy before processing payment requests.

Warranty Coordinator

Grant & Co
Collierville, Tennessee
07.2022 - 11.2023
  • Streamlined communication between customers and service departments to enhance efficiency.
  • Reviewed documentation for compliance with warranty guidelines, ensuring adherence.
  • Resolved customer inquiries regarding product warranties in a timely manner.
  • Maintained detailed records of service actions and customer interactions.
  • Coordinated warranty claims between customers and vendors for prompt issue resolution.
  • Investigated customer complaints to identify root causes and determine effective resolutions.
  • Handled customer inquiries about product warranties via phone, email, or in person.
  • Conducted quality control checks on repairs covered under warranty agreements.

Order Verification Technician

Pella Windows
Memphis, TN
07.2021 - 01.2022
  • Replaced defective components and parts to ensure operational efficiency.
  • Evaluated dimensions and took measurements for accurate installation of windows and doors.
  • Completed appointments punctually to uphold high-quality service standards.
  • Participated in training sessions to enhance technical expertise and proficiency.

Wire Technician

AT&T
Memphis, Tennessee
01.2014 - 07.2021
  • Installed and maintained wire and cable systems for residential and commercial clients.
  • Diagnosed service issues using specialized tools, providing prompt effective solutions.
  • Educated customers on service features to ensure clear understanding of installation processes.
  • Managed inventory of materials and tools required for daily installation tasks efficiently.
  • Trained junior technicians on best practices for wire installation and safety protocols.
  • Maintained accurate records of service calls, installations, and repairs within company system.
  • Executed climbing of poles and ladders to install, maintain, or inspect equipment.

Education

Some College (No Degree) - Music

Union University
Jackson, TN

Skills

  • Attention to detail
  • Time management
  • Customer relationship management
  • Invoice processing
  • Problem solving
  • Conflict resolution

Affiliations

  • Spend time with wife, kids, and grandkids
  • Play in church orchestra
  • Work with youth at church
  • Sports

Timeline

Administrative Clerk

Davis Paint & Drywall
11.2023 - 08.2025

Warranty Coordinator

Grant & Co
07.2022 - 11.2023

Order Verification Technician

Pella Windows
07.2021 - 01.2022

Wire Technician

AT&T
01.2014 - 07.2021

Some College (No Degree) - Music

Union University

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