Tim Bofo
Lake Worth
Summary
Results-driven professional with extensive experience in managing daily operations and fostering team collaboration. Skilled in effective communication and problem-solving, dedicated to improving customer satisfaction and operational performance.
Overview
23
23
years of professional experience
Work History
General Manager
Culligan Water Conditioning Service
Miami
04.2014 - 12.2025
- Directed daily operations for water conditioning service delivery and customer satisfaction.
- Managed staff scheduling, ensuring coverage for operational needs and service quality.
- Oversaw inventory management, maintaining optimal stock levels of water treatment products.
- Collaborated with vendors to procure equipment and supplies for service efficiency.
- Ensured compliance with safety regulations in all operational processes and procedures.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Ensured compliance with local health department regulations regarding food safety standards.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Developed service and sales strategies to improve retention and revenue.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Delegated work to staff, setting priorities and goals.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Service Technician
Culligan water
West Palm Beach
01.2003 - 05.2014
- Installed water treatment systems for residential and commercial clients.
- Conducted routine maintenance on filtration and softening equipment.
- Diagnosed issues with water quality and system performance.
- Provided customer education on water treatment solutions and services.
- Maintained inventory of parts and supplies for service calls.
- Maintained accurate records of service calls, repairs, and parts used.
- Performed onsite repair of equipment at customer locations.
- Conducted service appointments to diagnose and fix problems.
- Inspected equipment for proper operation and safety hazards prior to use.
- Responded quickly to emergency calls from clients needing immediate assistance.
- Trained new team members on service processes to increase productivity.
- Handled yearly and preventive maintenance to keep vehicles in good working condition.
- Completed scheduled appointments on time to drive quality service.
- Filled out work orders, repair logs and maintenance plans to document work completed.
Education
Associate of Arts - Graphic Design
Art Institute of Pittsburgh
Pittsburgh, PA03-1987
Skills
- Operations management
- Budgeting
- Inventory control
- Staff scheduling
- Customer relationship management
- Vendor negotiation
- Regulatory compliance
- Sales strategy development
- Team building
- Effective communication
- Problem solving
- Performance monitoring
- Employee training
- Process optimization
- Profit generation
- Strategic planning
- Time management
- Safety assurance
- Workflow planning
- Purchasing and planning
- Outsourcing
Accomplishments
President's Club Top Terch North America 2009, 2010, 2011
References
References available upon request.
Timeline
General Manager
Culligan Water Conditioning Service
04.2014 - 12.2025
Service Technician
Culligan water
01.2003 - 05.2014
Associate of Arts - Graphic Design
Art Institute of Pittsburgh