Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tim Donaldson

West Branch,MI

Summary

Dynamic professional with a proven track record in customer service and team leadership at Clear Lake Party Store. Successfully enhanced customer satisfaction through effective decision-making and streamlined operations, resulting in improved efficiency. Skilled in money handling, fostering a positive work environment, and maintaining high-quality service standards.

Overview

18
18
years of professional experience

Work History

Assistant Manager

Clear Lake Party Store
05.2018 - 01.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Owner/Operator

The Ice Shavery, LLC
02.2006 - 05.2018
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.

Education

Rochester Adams High School
Rochester Hills, MI
05-2000

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making

Timeline

Assistant Manager

Clear Lake Party Store
05.2018 - 01.2024

Owner/Operator

The Ice Shavery, LLC
02.2006 - 05.2018

Rochester Adams High School