Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Tim Foder Jr

Warren,OH

Summary

Dedicated Customer Service Representative with a focus on problem resolution, relationship building, and critical thinking. Committed to enhancing customer satisfaction and operational efficiency through effective feedback analysis and process improvement.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Hexpol Compounding
Middlefield, OH
07.2014 - Current
  • Resolved customer inquiries efficiently, ensuring high satisfaction and retention rates.
  • Collaborated with cross-functional teams to streamline processes and enhance service delivery.
  • Trained new team members on company systems and best practices for customer interaction.
  • Analyzed customer feedback to identify trends, driving improvements in service offerings.
  • Implemented solutions to reduce response times, increasing overall operational efficiency.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

High School Diploma -

Champion High School
Warren, OH

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Client relations
  • Microsoft outlook
  • Scheduling
  • Follow-up skills
  • Call management
  • Order processing
  • Spreadsheets

Timeline

Customer Service Representative

Hexpol Compounding
07.2014 - Current

High School Diploma -

Champion High School
Tim Foder Jr