Tim Lewis
Fort Walton Beach,FL
Summary
Dynamic retail professional with a proven track record at Reebok Outlet, excelling in customer service and team leadership. Enhanced customer satisfaction through effective problem-solving and timely complaint resolution. Skilled in money handling and inventory management, fostering a motivated team environment while driving operational efficiency.
Overview
33
33
years of professional experience
Work History
Assistant Manager
Reebok Outlet
08.1995 - 03.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Store Manager
Famous Footwear
06.1992 - 06.1994
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Education
Associate of Arts - Business Management
Northwest Florida State College
Niceville, FL05-1985
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
Timeline
Assistant Manager
Reebok Outlet
08.1995 - 03.2025
Store Manager
Famous Footwear
06.1992 - 06.1994
Associate of Arts - Business Management
Northwest Florida State College
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