TIMOTHY LEYBA
LAKEWOOD,US
Summary
Experienced retail manager skilled in staff training, inventory management, and customer service. Proven ability to enhance shopping experiences and drive team success through effective leadership and operational improvements.
Overview
22
22
years of professional experience
Work History
KEY HOLDER
O'Reilly Auto Parts
Lakewood, US
02.2023 - Current
- Greeted customers, resolved issues, and boosted satisfaction and sales.
- Assisted customers in part selection, enhancing service efficiency and satisfaction.
- Managed cash and balanced registers to ensure transaction accuracy.
- Supervised team to optimize store operations and improve customer service
RETAIL PARTS PRO
Advance Auto Parts
Englewood, US
04.2021 - 02.2023
- Greeted customers, resolved issues, and boosted satisfaction and sales.
- Assisted customers in part selection, enhancing service efficiency and satisfaction.
- Managed cash and balanced registers to ensure transaction accuracy.
- Supervised team to optimize store operations and improve customer service.
SECURITY GUARD
Isle of Capri Casinos
Black Hawk, US
04.2019 - 05.2020
- Patrolled casino to maintain safety, preventing disturbances and ensuring a secure environment.
- Verified IDs for compliance, preventing unauthorized access and maintaining policy adherence.
- Escorted cashiers for ATM refills, ensuring secure transactions and minimizing risks.
- Assisted with jackpot paperwork, ensuring accuracy and compliance with regulations.
- Used radio communication to alert team, enhancing response time and security measures.
- Developed emergency response protocols to reduce security incident response times.
CUSTOMER SERVICE MANAGER
Walmart
Englewood, US
02.2009 - 04.2012
- Resolved customer queries and completed sales for over 50 daily, enhancing satisfaction.
- Balanced $5,000+ daily in cash and credit transactions, ensuring accurate register closeout.
- Led 15 staff in daily store operations, improving team efficiency and customer service.
- Collaborated with management to streamline tasks, boosting overall store performance.
- Fostered team development through effective task delegation and mentoring, resulting in improved customer satisfaction and smoother store operations.
SHIFT MANAGER
Pizza Hut
Lakewood, US
05.2003 - 02.2009
- Managed store operations, ensuring security and efficiency, achieving zero incidents.
- Processed 100+ orders daily, maintaining accuracy and customer satisfaction.
- Supported team with cleaning and cash management, ensuring a tidy environment.
- Coordinated deliveries, maintaining a 95% on-time rate and enhancing service.
- Built customer rapport, significantly boosting repeat sales and loyalty.
Education
GED -
Mc Lain Community High School
Lakewood, CO05.2004
Skills
- Customer service
- Team leadership
- Inventory management
- Conflict resolution
- Time management
- Sales Strategy
Timeline
KEY HOLDER
O'Reilly Auto Parts
02.2023 - Current
RETAIL PARTS PRO
Advance Auto Parts
04.2021 - 02.2023
SECURITY GUARD
Isle of Capri Casinos
04.2019 - 05.2020
CUSTOMER SERVICE MANAGER
Walmart
02.2009 - 04.2012
SHIFT MANAGER
Pizza Hut
05.2003 - 02.2009
GED -
Mc Lain Community High School
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