Timothy Nigrel
Shoreham,NY
Summary
Dynamic retail professional with extensive experience at Best Buy, excelling in team leadership and customer service. Proven track record in enhancing sales through strategic merchandising and effective inventory management. Adept at training staff and fostering a collaborative environment, driving employee engagement and satisfaction. Committed to operational excellence and continuous improvement.
Overview
28
28
years of professional experience
Work History
Assistant Manager
Lowe's
Riverhead, NY
11.2016 - Current
- Assisted in daily operations, ensuring compliance with safety and quality standards.
- Collaborated with team members to optimize inventory management processes.
- Trained new employees on product knowledge and customer service techniques.
- Monitored sales performance, identifying areas for improvement in service delivery.
- Implemented visual merchandising strategies to enhance store presentation and appeal.
- Managed scheduling and staffing to align with peak business hours and customer needs.
Assistant Manager
Best Buy
Bay Shore, NY
11.2000 - 11.2016
- Conducted regular audits of stock levels, reducing discrepancies through efficient tracking methods.
- Led initiatives to improve customer satisfaction, fostering a welcoming shopping environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
Receiving Superior
Sears Hardware
Patchogue, NY
05.2000 - 11.2000
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Shift Supervisor
CVS Pharmacy
Wading River, NY
08.1998 - 05.2000
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored staff on customer service excellence and operational procedures.
- Coordinated inventory management, optimizing stock levels and reducing waste.
- Implemented process improvements that enhanced workflow efficiency across shifts.
- Resolved customer complaints effectively, maintaining high satisfaction levels and loyalty.
Education
High School Diploma -
Shoreham Wading River
Wading River, NY06.1998
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Task delegation
- Goal setting
- Staff management
- Conflict resolution
- Retail operations
- Team building
- Employee scheduling
- Recruiting and interviewing
- Sales strategies
- Sales growth
- Policy enforcement
- Employee performance evaluations
- Performance reviewing
- Schedule oversight
- Meeting facilitation
- Promotional planning
- Multitasking and organization
- Team collaboration
- Strategic thinking
- Adaptability and flexibility
- Verbal and written communication
- Workplace safety compliance
- Coaching and mentoring
- Inventory management
- Closing oversight
- Sales monitoring
Timeline
Assistant Manager
Lowe's
11.2016 - Current
Assistant Manager
Best Buy
11.2000 - 11.2016
Receiving Superior
Sears Hardware
05.2000 - 11.2000
Shift Supervisor
CVS Pharmacy
08.1998 - 05.2000
High School Diploma -
Shoreham Wading River