Tim Pieper
GAMESTOP
San Antonio,TX
3
Certifications
7
Years of experience
Sales Associate with a foundation in customer communication, product guidance, and keeping service interactions smooth in a retail setting. Supports 16 to 25 customer inquiries per shift by explaining product benefits, recommending the right items, and resolving purchase questions in a clear, direct way. Brings careful attention to transaction accuracy, organized follow-through, and a calm approach to fast-moving customer needs.
Work History
SALES
2 Years 1 Month- Process 200 product questions weekly by explaining game system specifications, the content of different video games and video game genres, playing card grading services, discounts on reward programs, warranties, and preorder options.
- Handle 30-50 customer interactions daily while guiding shoppers attention towards products that reflect their interests and deals that save them money.
- Use active listening and interpersonal communication to match recommendations to each customer's gaming and electronics needs.
- Support sales floor merchandising by organizing products into aesthetically appealing sections and replenishing displays.
- Maintain a clean workspace and sales floor, keeping the store ready and welcoming for customers throughout the shift.
PARENTAL SUPERVISION
5 Years 7 Months- Document 3-7 supervised visits weekly, recording family interactions and court-relevant details accurately.
- Supervise court-ordered parental visits with calm, neutral oversight that supports safe, structured family interactions.
- Write clear reports for employer review, capturing behaviors, conversations, and interactions with consistent detail.
- Redirect conversations when court orders restrict topics, maintaining focus and professionalism during sensitive exchanges.
- Communicate respectfully with families, using active listening and interpersonal communication to support cooperation.
- Apply teamwork and a positive customer service attitude to help maintain a reliable, supportive visit environment.
TEMPORARY EMPLOYEE
4 Years 1 Month- Adapted quickly to temporary assignments, delivering dependable support across customer-facing environments and shifting priorities.
- Used interpersonal communication to keep my employer updated, and to find solutions to questions or obstacles that clients brought to me.
- Worked with teammates to maintain steady workflow, support daily tasks, and respond promptly to customer needs.
TAX PREPARER
3 Months- Prepared 15-25 tax returns weekly while balancing client questions and filing accuracy during peak season.
- Prepared individual tax forms using course knowledge and guidance from experienced coworkers.
- Gathered client information during intake to complete online returns accurately and efficiently.
- Delivered clear answers about tax liability, making a stressful process feel manageable and comfortable for clients.
Education
Bachelor of Arts - Film and Digital Media
Skills
Active listening
Interpersonal communication
Positive customer service attitude
Needs assessment and focus
Public speaking
Teamwork
Sales floor merchandising
Upselling techniques
Writing
Typing
Certification
H&R BLOCK INCOME TAX COURSE
Timeline
SALES
GAMESTOP
10.2024 - CurrentRead More
TAX PREPARER
H & R BLOCK
01.2023 - 04.2023Read More
PARENTAL SUPERVISION
CHILD ADVOCACY ACCESS SERVICES
03.2020 - 10.2025Read More
TEMPORARY EMPLOYEE
EXPRESS EMPLOYMENT PROFESSIONALS
12.2019 - 01.2024Read More
BAYLOR UNIVERSITY
Bachelor of Arts from Film and Digital Media
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