Tima Clinton

• Manage and coordinate, effective PAP/STI client follow up

· Conduct Pap, breast, medical or other related program follow-up and tracking as per protocol, if assigned.

· Provide clinic support services, lab assistance, exam room set-up, and office support, including front desk coverage/reception, use of electronic medical record system and phone counseling and appointment making.

· Provide clinic support services, lab assistance, exam room set-up, and office support, including front desk coverage/reception, use of electronic medical record system and phone counseling and appointment making.

• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Provide exceptional customer service when addressing client inquiries or concerns via phone calls.
• Coordinate and managed employee work schedules.
• Used effective customer service and assessment skills to identify issues proactively and resolve client concerns.
• Have cultivated positive rapport with fellow teammates to boost employee morale and satisfaction.
• Facilitate smooth communication between external departments, addressing concerns promptly to maintain client satisfaction.
• Handle sensitive information with discretion, maintaining confidentiality of client records.

· Provide reproductive health counseling, including: pelvic exams, routine testing/screening, gynecological problems, STIs, HIV/AIDS, contraceptive methods, ECP, pregnancy testing and options counseling, PrEP, exam results, use of and possible side effects of medication and birth control.

· Document all information in electronic medical record and on logs per protocol

· Perform limited medical and lab procedures including but not limited to blood draws, HIV testing, pregnancy testing, urine dipsticks, and prepare various lab tests for shipment to commercial or state laboratory per protocol.

· Alert supervisor of need for DCF notification of abuse of minor clients.

· Distribute appropriate written information to clients and provide clients with referrals as needed

· Assist in the maintenance of referral information on other medical services, including colposcopy and abortion, and related health issues.

· Conduct Pap, breast, medical or other related program follow-up and tracking as per protocol, if assigned.

· Provide clinic support services, lab assistance, exam room set-up, and office support, including front desk coverage/reception, use of electronic medical record system and phone counseling and appointment making.

· Distribute emergency contraception.

· Assist in training and orientation of new staff, interns and/or volunteers.

· Conduct outreach including tabling or presentations at various community sites, as assigned.

· Record and submit billing information; establish fees according to agency’s sliding fee scale, collect money due from clients