Timaari Walker
HGS
Peoria ,IL
Summary
Dynamic customer service professional with a proven track record at HGS, excelling in problem resolution and active listening. Enhanced service delivery efficiency through process improvements and training initiatives. Adept at data entry and critical thinking, consistently driving customer satisfaction and operational excellence.
Work History
Customer Service Representative
- Resolved customer inquiries via phone and email, providing quick and accurate responses.
- Supported management of customer accounts by assisting with billing and service-related issues.
- Worked with team members to improve processes, boosting overall efficiency in service delivery.
- Guided new employees on company policies, tools, and best practices in customer service.
- Created training materials to enhance onboarding for new department hires.
- Reviewed customer feedback to spot trends and suggest service improvements.
Head Line Cook
- Supervised kitchen staff, ensuring adherence to food safety and hygiene standards.
- Coordinated meal preparation, optimizing workflow for efficiency during peak hours.
- Trained new cooks in cooking techniques and restaurant protocols to maintain quality.
- Developed weekly menus, incorporating seasonal ingredients and customer preferences.
- Collaborated with front-of-house staff to ensure timely service and customer satisfaction.
Head Line Cook
- Monitored inventory levels, reducing waste through effective stock management practices.
- Implemented training sessions on kitchen equipment use, enhancing team competency and safety.
- Evaluated chef performance, providing constructive feedback to enhance culinary skills.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
Education
High School Diploma
Skills
Customer service
Active listening
Critical thinking
Data entry
Problem resolution
Call center experience
Timeline
Customer Service Representative
HGS
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Perkins Restaurant
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Club Cabaret
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Richwoods High School
High School Diploma
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