Timaria Pressley
Pensacola
Summary
Friendly and positive with exceptional communication and interpersonal skills. Possesses foundational understanding of customer relations and sales principles, combined with proficiency in handling inquiries and resolving issues efficiently. Capable of fostering strong customer relationships and driving satisfaction through attentive service and effective problem-solving.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Sales and Service Expert
AAA The Auto Club Group
11.2024 - Current
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly and professionally.
- Handled calls promptly and with courteous professionalism.
- Maintained high levels of customer retention through exceptional service and follow-up communication.
- Conducted product demonstrations to showcase features, benefits, and value propositions to potential customers.
Licensed Member Service Specialist
USAA - P&C Auto Insurance
11.2023 - 09.2024
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Provided exceptional client service for building and expanding long-term business relationships.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines.
- Remote Position in Florida
Fulfillment Lead
Sam’s Club
07.2022 - 11.2023
- Lead a high-performing team of fulfillment associates, fostering a positive work environment that promoted collaboration and teamwork.
- Streamlined fulfillment processes by identifying inefficiencies and implementing solutions to improve workflow.
- Ensured proper documentation of all shipments, minimizing delays due to customs or other regulatory requirements.
Education
GED -
George Stone Technical Center
Pensacola, FL05.2023
Associates - General Studies
Pensacola State College
05.2025
Skills
- Organization
- Financial transactions
- Warranty services
- CRM software
- Regulatory compliance
- Paperwork processing
- Contact follow-up
Certification
20-44 Personal Lines License
Timeline
Customer Sales and Service Expert
AAA The Auto Club Group
11.2024 - Current
Licensed Member Service Specialist
USAA - P&C Auto Insurance
11.2023 - 09.2024
Fulfillment Lead
Sam’s Club
07.2022 - 11.2023
Associates - General Studies
Pensacola State College
GED -
George Stone Technical Center
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