Timber Black
Emory,TX
Summary
Strategic leader in management field known for high productivity and efficient task completion. Possess specialized skills in operational strategy, team leadership, and conflict resolution. Excel in communication, adaptability, and problem-solving to achieve organizational goals. Great customer service skills. Tech-savvy professional with advanced training and experience in customer service. Delivers above-average results to delight customers and drive internal enhancements. Always seeking new and improved strategies to achieve objectives.
Overview
10
10
years of professional experience
Work History
Assistant Manager
EXXON TIGER MART
Greenville, TX
07.2023 - 10.2024
- Helped management with the store order.
- Did daily paperwork when needed.
- Maintained a clean store.
- Customer service.
- Handled money and the register.
- Helped with vendors.
- Collaborated with management on developing strategic plans for achieving business goals.
- Managed customer service inquiries and complaints in a timely manner.
Lead Cashier
The Minnow Bucket Marina
Quitman, TX
01.2021 - 01.2023
- Managed employees and hundreds of customers per day.
- Utilized creativity and persuasive techniques to upsell and cross-sell products to customers.
- Maintained stock to meet expected customer demand.
- Trained, mentored, and developed new cashiers with positive, encouraging techniques to maximize performance and team contributions.
- Mentored new team members on sales software system operation.
- Assisted customers by answering questions and fulfilling requests.
- Educated employees on register use, merchandising, and customer service.
Restaurant Waitress
Sidekicks Cafe
Emory, TX
10.2020 - 01.2021
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Served food and beverages promptly with focused attention to customer needs.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Set positive tone for entire dining experience as first point of contact for incoming guests
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions
Head Cashier
Yantis Food Mart
Yantis, TX
01.2020 - 06.2020
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Set and updated employee schedules to fulfill gaps based on expected customer demands.
- Led cashiers and associates in providing thoughtful customer service.
- Processed both cash and card purchases and returns.
- Facilitated and logged store opening, closing, and shift changes
Car Hop
Sonics Drive In
Emory, TX
09.2019 - 01.2020
- Brewed coffee and tea and changed out drink station syrups.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
- Documented customer orders and conveyed special requests to kitchen staff.
Lead Cashier
The Minnow Bucket Marina
Quitman, TX
04.2018 - 09.2019
- Utilized creativity and persuasive techniques to upsell and cross-sell products to customers.
- Maintained stock to meet expected customer demand.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Alleviated customer service needs with policy- appropriate solutions.
- Mentored new team members on sales software system operation.
- Assisted customers by answering questions and fulfilling requests.
- Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
- Educated employees on register use, merchandising, and customer service.
Support Manager
Wal-Mart Supercenter
Greenville, TX
09.2014 - 02.2018
- Launched quality assurance practices for each phase of development
- Developed and implemented procedures for responding to customer inquiries and resolving technical issues.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Monitored customer service metrics and provided feedback to team members, upholding quality standards.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Developed detailed plans based on broad guidance and direction.
- Managed over 15 employees and thousands of customers per day.
Education
Some College (No Degree) -
Paris Junior College
Greenville, TXHigh school diploma or GED -
Lone Oak High School
Skills
- Customer Service
- Energy Conservation
- Assignment Delegation
- Focused/performance with high volume, fast paced sales
- Promoting Productivity in a positive working environment
- Vendor management
- Self motivation
- Problem-solving aptitude
- Goal setting
- Consulting
- Organizational skills
- Some Microsoft/excel knowledge
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Assistant Manager
EXXON TIGER MART
07.2023 - 10.2024
Lead Cashier
The Minnow Bucket Marina
01.2021 - 01.2023
Restaurant Waitress
Sidekicks Cafe
10.2020 - 01.2021
Head Cashier
Yantis Food Mart
01.2020 - 06.2020
Car Hop
Sonics Drive In
09.2019 - 01.2020
Lead Cashier
The Minnow Bucket Marina
04.2018 - 09.2019
Support Manager
Wal-Mart Supercenter
09.2014 - 02.2018
Some College (No Degree) -
Paris Junior College
High school diploma or GED -
Lone Oak High School
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