Timberlee Hernandez

Take inbound calls to schedule appointments for the service department. Make outbound calls to customer's due for basic service, who have any recalls on vehicles, etc.

Schedule passengers for future days in a SHAH Software and work all drivers' schedules for the following

day in the same software. Import Medicaid trips from a portal into a Microsoft Excel CSV file, then

schedule them trips into SHAH for future days. Answer high volume phone calls. I also assist other

employees with any questions, or problems that may arise. Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint, Teams, OneNote, OneDrive), and 10-key.

Dispatch to drivers daily and document all real time performances. Schedule passengers for future days in a SHAH Software, and work all drivers schedules for the following day in the same software. Import

Medicaid trips from a Novus portal into a Microsoft Excel file, then schedule trips into SHAH for future

days.