Timea toka
las vegas
Summary
Dynamic supervisor with a proven track record at Fifth Avenue Restaurant Group, excelling in staff management and customer service. Skilled in training and mentoring, I implemented workflow improvements that enhanced efficiency and elevated guest satisfaction. Adept at conflict resolution and strategic planning, I fostered a motivated team environment that drove operational success.
Overview
2026
2026
years of professional experience
Work History
Supervisor
Fifth Avenue Restaurant Group
2024 - Current
- Supervised daily operations to ensure high standards of service and customer satisfaction.
- Trained and mentored staff on operational procedures and best practices.
- Implemented workflow improvements to enhance efficiency in service delivery.
- Coordinated team schedules to optimize staffing levels during peak hours.
- Resolved customer complaints effectively, maintaining a positive dining experience.
- Conducted inventory management, ensuring stock levels met operational needs.
- Monitored compliance with health and safety regulations throughout the restaurant.
- Developed training materials for new hires, streamlining onboarding processes.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Food Server
Cheesecake Factory Inc
2020 - 2024
- Provided exceptional customer service by promptly addressing guest inquiries and concerns.
- Collaborated with kitchen staff to ensure accurate and timely order delivery.
- Maintained cleanliness and organization of dining area for optimal guest experience.
- Assisted in training new servers on menu offerings and restaurant protocols.
- Managed multiple tables efficiently during peak hours, enhancing overall dining flow.
- Utilized POS systems to process orders and handle payments accurately.
- Developed a thorough understanding of menu items to provide informed recommendations to guests.
- Fostered positive relationships with regular customers, encouraging repeat visits and loyalty.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
Food Server
Applebees
2018 - 2020
- Provided exceptional customer service, ensuring satisfaction and repeat business.
- Managed multiple tables efficiently during peak hours, optimizing workflow and service speed.
- Collaborated with kitchen staff to ensure timely food delivery and accurate orders.
- Trained new servers on menu items, service standards, and restaurant policies.
- Implemented upselling techniques, enhancing guest experience and increasing sales revenue.
Education
High School Diploma -
Sierra Vista
Las Vegas, NVSkills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Decision-making
- Complex Problem-solving
- Strategic planning
- Inventory control
- Staff development
- Staff discipline
- Analytical thinking
- Team building
- Operations management
- Process improvement
- Process monitoring and improvement
- Relationship building
- Schedule development
- Policy enforcement
- Project planning
- Public speaking
- Priority management
- Conflict resolution
- Inventory oversight
- Expectation setting
- Negotiation
- Software experience
- Financial management
- Waste reduction
- Industrial hygiene
- Verbal and written communication
- Safety protocols
- Coaching and mentoring
- Task delegation
- Quality control
- Workflow management
- Employee development
- Risk management
- Performance management
- Budget management
- Change management
- Staff education
- Teamwork and collaboration
- Department organization
- Problem-solving
- Multitasking Abilities
- Multitasking
- Time management
- Excellent communication
- Adaptability and flexibility
- Organizational skills
Languages
Hungarian
Native or Bilingual
Timeline
Supervisor
Fifth Avenue Restaurant Group
2024 - Current
Food Server
Cheesecake Factory Inc
2020 - 2024
Food Server
Applebees
2018 - 2020
High School Diploma -
Sierra Vista