Timia L. Burson
McDonough,GA
Summary
Pursued employment opportunities within an organization to facilitate career advancement.
Overview
11
11
years of professional experience
Work History
Host/ToGo Specialist/serving/bartender
Olive Garden Restaurant
10.2022 - Current
- Welcomed guests and managed seating arrangements to optimize flow and guest experience.
- Coordinated with kitchen staff to ensure timely food delivery and customer satisfaction.
- Trained new hosts on operational procedures and customer service best practices.
- Resolved guest inquiries and complaints promptly, enhancing overall dining experience.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
Front Office Assistant
EHS-extended Health Services
04.2024 - 07.2024
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Coordinated communication between departments, enhancing service delivery and response times.
- Implemented scheduling systems for appointments, optimizing staff availability and resource management.
- Trained new team members on office procedures and customer service standards, fostering a collaborative environment.
Patient Access Representative
Atlanta Medical Center-hospital Closed
06.2021 - 10.2022
- Managed patient check-in processes, ensuring accurate information collection and verification.
- Facilitated insurance verification to minimize claim denials and expedite service delivery.
- Coordinated scheduling for patient appointments, optimizing workflow efficiency across departments.
- Trained new staff on patient access protocols, enhancing team performance and service quality.
HOUSE/BABY SITTER
PJ CORPORATION
07.2015 - 05.2021
- Assisted in the preparation of meals, and putting together entrees
- Clean and sanitize work areas, equipment, utensils, dishes, or silverware
- Store food in designated containers and storage areas to prevent spoilage
- Remove trash and clean kitchen garbage containers
- Assist children with homework and after school activities
- Carry food supplies, equipment, and utensils to and from storage and work areas
Education
BASIC DIPLOMA -
LUELLA HIGH SCHOOL
MCDONOUGH, GA01.2021
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy
Clearwater, FL03.2024
Skills
- Delivered exceptional customer service to enhance client satisfaction and loyalty
- Executed cash handling procedures to ensure accurate financial transactions
- Assisted in document creation using MS Word Supported daily operations on Windows systems Provided basic troubleshooting for software issues
- Collaborated effectively with team members to achieve common goals
- Demonstrated rapid learning capabilities and adaptability in dynamic environments
Timeline
Front Office Assistant
EHS-extended Health Services
04.2024 - 07.2024
Host/ToGo Specialist/serving/bartender
Olive Garden Restaurant
10.2022 - Current
Patient Access Representative
Atlanta Medical Center-hospital Closed
06.2021 - 10.2022
HOUSE/BABY SITTER
PJ CORPORATION
07.2015 - 05.2021
BASIC DIPLOMA -
LUELLA HIGH SCHOOL
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy