Timika Cross
Atlanta,GA
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
15
15
years of professional experience
Work History
Assistant Manager
Domino's Pizza
10.2022 - 12.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Retail Sales Manager
Advanced Auto Parts
04.2021 - 05.2022
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
Retail Store Manager
Family Dollar
08.2019 - 10.2020
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Completed routine store inventories.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Retail Sales Associate Worker
Home Depot
02.2016 - 07.2018
- Maintained a visually appealing and organized sales floor, contributing to a positive shopping environment for customers.
- Handled cash transactions accurately, ensuring proper handling of currency and credit card payments at the point of sale.
- Streamlined inventory management processes by accurately tracking stock levels and promptly restocking merchandise as needed.
- Greeted customers upon entry, establishing rapport from the onset of their shopping experience while making them feel welcome in the store environment.
- Provided exceptional customer service, addressing concerns promptly and professionally while maintaining a friendly demeanor.
telemarketing
Nspire Outreach
01.2013 - 01.2014
- My duties were to answer phones
- And get donations
Warehouse Worker
03.2011 - 05.2012
- My duties were to pack stock an load I did that for 3 months
- Then became the crew manager
cashier
Thrift Store
03.2009 - 11.2010
- I start as a stock person work my way up in 4 months to cashier
- Then became cashier leader
Education
nursing Candidate -
University of Phoenix
Atlanta, GA05.2016
High School Diploma -
Mcnair High
Decatur, GA05.1999
Skills
- My additional skills is computers an customer services
Timeline
Assistant Manager
Domino's Pizza
10.2022 - 12.2023
Retail Sales Manager
Advanced Auto Parts
04.2021 - 05.2022
Retail Store Manager
Family Dollar
08.2019 - 10.2020
Retail Sales Associate Worker
Home Depot
02.2016 - 07.2018
telemarketing
Nspire Outreach
01.2013 - 01.2014
Warehouse Worker
03.2011 - 05.2012
cashier
Thrift Store
03.2009 - 11.2010
nursing Candidate -
University of Phoenix
High School Diploma -
Mcnair High
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