Summary
Overview
Work History
Education
Skills
Timeline
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Timila Washington

Mound bayou,Ms.

Summary

Attentive Police Dispatcher bringing 2 1/2 years of experience prioritizing emergency calls to dispatch appropriate services. Calm, compassionate and kind professional with in-depth knowledge of multi-line telephone systems and basic office equipment. Skillful in handling high-tension, emergency situations while accurately relaying information to public safety personnel.

Overview

14
14
years of professional experience

Work History

Lead Police Dispatcher

Shelby Police Department
10.2020 - Current
  • Maintain a leadership role by assisting dispatchers with questions pertaining to their job
  • I train new Dispatchers
  • Work effectively in fast paced environment
  • When there is staffing shortage, I am able to dispatch and answer phones when needed
  • Self-motivated, with strong sense of personal responsibilities
  • Proven ability to learn quickly and adapt to new situations
  • Received 911 and non-emergency calls and dispatch calls to appropriate agencies and officers on duty.

Police Telecommunicator

09.2020
  • And carried out these duties for 2 ½ years
  • I received and processed in coming emergency and non-emergency calls for service
  • I was promoted to Lead Police telecommunicator
  • The job duties were to assist and answer questions for the telecommunicators on the shift as well as scheduling and administrative duties
  • In October 2021, I was promoted to Police Dispatcher
  • I work collaboratively district supervisors in the field
  • I work in the Chief’s office performing some of Chiefs duties
  • I answer the phones, assist Telecommunicators and Dispatchers when seeking answers regarding a call for service
  • I also trained new telecommunicators and dispatcher.

GAP Leader

Faurecia Automotive
05.2015 - 10.2019
  • Safety- Involved in risk assessment and safety instructions
  • Verify safety systems work property and area is safe
  • Conducted safety inspections and followed safety rules and procedures
  • Standardized Work- Train operators
  • Audit operators
  • Assist operators with daily production duties
  • Ensure Quality – Analyze and rework product defects
  • Improve Work Process- Coach Operators to improve performance
  • Encourage improvement ideas and help implement ideas
  • Work and support functions to solve problems
  • Work and support functions to solve problems
  • Coordinate work within GAP area- Prepare/assist/perform line changeovers
  • Work with supervisors to rotate operators between workstations and ensure proper polyvalence levels are kept
  • Lead daily Top 5 Meeting within GAP and at the beginning of shift debriefings
  • Update Key Performance Indicators at the end of shift
  • Perform daily and weekly performance measurement
  • React in case of a problem.

Cashier

One Stop Market
07.2009 - 05.2014
  • Operated cash register, collected payments, and provided accurate change
  • Completed daily tasks to keep areas clean and neat for maximum productivity
  • Wiped down counters
  • Helped customers find specific products, answered questions and offered products advice
  • Trained new team members in cash register operations, stock procedures and customer services
  • Processed refunds for worn, damaged, and broken merchandise,
  • Properly verified customer identification for alcohol or tobacco purchases
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.

Education

Mississippi Emergency Telecommunicator - Telecommunications

Board of Emergency Telecommunications
Jackson, MS
06.2022

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Shaw High School
05.2003

Skills

  • Emergency assistance
  • Special requests
  • Learning strategies
  • Team meetings
  • Dispatch First Responders
  • Strong people skills
  • Ability to excel in fast moving environment
  • Work well with others
  • Strong communications skills
  • Able to follow verbal and written instructions
  • Trained new dispatcher and telecommunicator
  • Staff training and development
  • Customer service oriented

Timeline

Lead Police Dispatcher

Shelby Police Department
10.2020 - Current

Police Telecommunicator

09.2020

GAP Leader

Faurecia Automotive
05.2015 - 10.2019

Cashier

One Stop Market
07.2009 - 05.2014

Mississippi Emergency Telecommunicator - Telecommunications

Board of Emergency Telecommunications

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Shaw High School

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Timila Washington