Chrislyn Kolstad
Long Beach,CA
Summary
Lead Police Dispatcher with proven ability to coordinate multi-agency communications and manage high-pressure situations. Demonstrated expertise in prioritizing urgent calls and utilizing advanced dispatch systems to improve response times. Recognized for enhancing operational efficiency and ensuring public safety through effective communication strategies.
Overview
2026
2026
years of professional experience
15
15
Certifications
Work History
Lead Police Dispatcher
West Cities Police Communications
Seal Beach, California
04.2008 - Current
- Operated multi-line phone system to receive and triage emergency calls.
- Coordinated communication among officers, dispatchers, and emergency services.
- Monitored radio communications to provide real-time updates to field units.
- Utilized computer-aided dispatch software for incident tracking and case management.
- Prioritized incoming calls based on urgency and incident nature.
- Maintained accurate logs of all communications and dispatched units.
- Trained new dispatch staff on operational procedures and systems.
- Assisted in investigations by providing detailed call logs and recordings.
Transportation Dispatcher
Ventura Transfer Company
Carson, CA
03.2007 - 04.2008
- Coordinated daily driver schedules to optimize delivery routes and improve efficiency.
- Managed dispatch operations to ensure timely pickups and deliveries.
- Supervised employees to guarantee accurate transportation of cargo while adhering to safety standards.
- Communicated effectively with drivers regarding route changes, delays, and provided support for paperwork.
- Collaborated with warehouse staff to enhance loading and unloading processes.
- Documented incidents affecting transportation logistics for accurate reporting.
- Maintained precise records of daily activities, including dispatches and driver logs.
- Generated performance reports for management review on delivery delays and driver efficiency.
Police Dispatcher
Seal Beach Police Department & West Cities
Seal Beach, California
1995 - 2006
- > Prioritized dispatch of police, fire, and EMS units for emergencies, ensuring timely response.
- > Coordinated communications across multiple agencies, enhancing collaboration during complex incidents.
- > Operated radio systems and CAD software to track unit locations and update incident statuses.
- > Documented emergency calls and maintained accurate logs for future reference.
- > Trained new dispatchers on protocols, procedures, and equipment operation.
- > Collaborated with local agencies to streamline communication processes.
- > Researched vehicle registrations and warrants to assist officers during traffic stops.
- > Responded promptly to inquiries from citizens and law enforcement, following protocol.
Customer Service Representative
Farmers & Merchants Bank
Long Beach, California
1991 - 1995
- Processed cash transactions for customer accounts with accuracy and efficiency.
- Maintained compliance with banking regulations and internal policies.
- Assisted customers with inquiries and provided exceptional service.
- Balanced cash drawer and vault daily to ensure accuracy.
- Collaborated with team members to resolve customer issues swiftly.
- Educated customers on available banking products and services.
- Managed multiple tasks simultaneously in a high-pressure environment.
- Performed administrative duties, including handling phone calls, inquiries, and emails.
Education
High School Diploma -
Millikan High School
Long Beach 06-1989
Some College (No Degree) - General
Long Beach City College
Long Beach, CASome College (No Degree) - Dispatch Academy
Golden West College
Huntington Beach, CASkills
- Interpersonal communication
- Stress management
- Multitasking
- Situation prioritization
- Effective communication
- Time management
- Request processing
- Data entry
Certification
Public Safety Dispatcher Emergency Management Course
Timeline
Lead Police Dispatcher
West Cities Police Communications
04.2008 - Current
Transportation Dispatcher
Ventura Transfer Company
03.2007 - 04.2008
Police Dispatcher
Seal Beach Police Department & West Cities
1995 - 2006
Customer Service Representative
Farmers & Merchants Bank
1991 - 1995
High School Diploma -
Millikan High School
Some College (No Degree) - General
Long Beach City College
Some College (No Degree) - Dispatch Academy
Golden West College