Tenacious Representative possessing dynamic interpersonal expertise for developing fruitful customer relationships. Adept mediator of client requirements and organizational interests promoting mutually beneficial deals. Focused communicator fostering favorable service applications for maximizing customer interest and satisfaction.
Hi, I’m
Timisha Bennett
New Haven,CT
Summary
Work History
Women's Health ConnecticutShelton, CT
Patient Scheduling Representative
Job overview
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Schedule ultrasounds, obstetrician, gynecological, problem, and emergency visits with several providers in 3 different office locations
- Submit requests for mammograms, prescriptions
- Co-ordinate with nurses and surgical coordinators for procedures with providers
- Register new patients with facility in ATHENA EMR
- Enhanced company reputation by providing exceptional customer service and support.
Ultimate StaffingHamden, CT
Call Center Representative
Job overview
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
ComcastDanbury, CT
Collections Agent
Job overview
- Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Collaborated with various departments to ensure accurate billing information and resolve any discrepancies promptly.
Education
Housatonic Community College
Medical Assistant Degree Course
01.2020
University Overview
College of Westchester
Medical Assistant Management
01.2016
University Overview
Sanford Brown Institute
Medical Assistant Certificate
06.2011
University Overview
Skills
- Word Processing
- MS 365 w/ Outlook
- Internet
- Athena EMR
- ICANotes EMR
- Customer Support
- Telephone etiquette
- Organizational skills
- Written communication
- Customer service orientation
Timeline
Patient Scheduling Representative
Women's Health Connecticut
Call Center Representative
Ultimate Staffing
Collections Agent
Comcast
Housatonic Community College
Medical Assistant Degree Course
College of Westchester
Medical Assistant Management
Sanford Brown Institute
Medical Assistant Certificate