Timisha Ray “Lucky”
Hayward,CA
Summary
Executed multiple projects simultaneously with high accuracy and effective task prioritization. Elevated customer service experiences over 5 years, specializing in client relations and fast-paced environments. Resolved customer concerns promptly, maintaining strong verbal and written communication standards. Maximized productivity using Microsoft Office and CRM software to support operations. Adapted quickly to shifting priorities while independently managing tasks or collaborating with teams. Delivered social media projects on time and within budget by effectively managing all phases of development. Achieved results through prioritization and innovative problem-solving approaches. Crafted and curated impactful content that influenced audience opinions, resulting in a strong following of 430k. Exhibited exceptional analytical and communication skills, enhancing team collaboration and adaptability. Contributed to team objectives while embracing opportunities for professional growth and development.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Social Media Influencer
Self-employeed
08.2015 - Current
- I worked on major brands, published my own poetry book, and even appeared in notable TV roles.
- I gained over 410k+ followers on TikTok and 20k on Instagram
- 2.4M/13% TikTok Engagement Rate
- 12k/11% Instagram Engagement Rate
- 90% Female Audience
- Live streamed dialogue and events on Facebook, Twitter and Instagram to optimize interaction and engagement levels.
- Created, curated and managed published content for feed and stories across social media channels.
- Posted testimonials, promotional content and consumer experiences to social media platforms to garner comments and likes.
- Produced relevant product content to reach target customers.
- Built relationships with other brand ambassadors and influencers to assist in social media strategy.
- Monitored and built social media following by maintaining solid online presence via community engagement.
- Established credibility on social media and persuaded others by virtue of authenticity and reach.
- Engaged with consumers using education, passion and authenticity.
- Collaborated with marketing team to create and implement promotional campaigns.
Social Media Content Creator
Self-employeed
08.2015 - Current
- Managed content across multiple platforms for widest audience reach.
- Developed in-depth understanding of digital and mobile marketing practices and media.
- Researched and wrote news stories, articles and reviews for online publications.
- Wrote advertising material for use by publication, broadcast or internet media to promote sale of goods and services.
- Created content for websites and online publications.
- Produced original, creative content for promotional advertisements and marketing materials.
- Played instrumental role in creative planning and review sessions, working with resourceful team to elevate quality of content and designs.
- Prepared and submitted professional proposals to select publishers to outline works, promotional skills and literary experience.
- Customized brand message to reach and capture target audience interest and drive engagement.
- Wrote fiction or nonfiction prose such as short stories, novels or biographies as well as advertising material for use in promoting sale of goods and services.
- Developed and pitched story ideas to editors.
Customer Service Representative
PNC Bank
Hammond, IN
10.2022 - 12.2023
- Resolved customer inquiries and delivered precise information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Responded to customer requests for products, services, and company information.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Substitute Teacher
Kelly Educational Services
Hammond, IN
02.2024 - 06.2025
- Provided instruction and guidance to students in the absence of a regular teacher.
- Organized lesson plans and activities for students.
- Assisted with classroom management issues when needed.
- Maintained accurate records of student performance, attendance, and behavior.
- Utilized various teaching methods such as lectures, discussions, audio-visual presentations.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Private Nanny
Sittercity
Hammond, IN
10.2021 - Current
- Assisted children with daily activities, such as dressing, bathing, and feeding.
- Monitored the children's playtime to ensure safety and wellbeing.
- Transported children to school, extracurricular activities, and appointments when needed.
- Provided a safe environment for the children through supervision and guidance of their activities.
- Developed positive relationships with each child by providing nurturing care.
- Read stories aloud to the children and engaged them in creative play activities.
- Gave medication to children as directed by parents or guardians.
- Researched new places or activities that would be interesting and beneficial for the kids.
- Created an atmosphere of trust between myself and both the family and the kids I cared for.
- Assisted with light housekeeping duties as well as running errands.
Sales Associate/Cashier
Walmart
Hammond, US
06.2018 - 11.2020
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Greeted customers and provided exceptional customer service.
- Resolved escalated customer service issues with professionalism and empathy.
- Provided customer service by answering questions, providing recommendations and addressing complaints.
- Addressed customer complaints promptly while maintaining high standards of service.
- Interacted professionally with co-workers in order to provide seamless customer service experience.
- Resolved customer complaints related to ticketing services.
Housekeeper
Munster Community Hospital
Munster, US
04.2020 - 10.2020
- Changed bed linens and towels, tidied up rooms.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
Sales Associate Seasonal
Cabelas
Hammond, US
10.2019 - 01.2020
- Greeted customers and provided exceptional customer service.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Handled customer complaints in a professional manner.
- Helped customers find specific products, answered questions, and offered product advice.
Crew Member/Cashier
McDonald's
Hammond, US
05.2017 - 11.2019
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Provided excellent customer service to maintain a positive atmosphere for guests.
Cashier
CupBoard Mini Mart
Terre Haute, US
09.2018 - 12.2018
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Daycare Assistant
Three T'z Daycare Center
Hammond, US
08.2015 - 06.2018
- Assisted in leading and organizing activities for children such as arts, crafts, games and reading stories.
- Provided supervision and care to young children ranging from infants to pre-school age.
- Helped with mealtime preparation and cleanup including serving food, setting tables, washing dishes.
- Ensured safety of the children by monitoring their play areas and activities throughout the day.
- Maintained classroom cleanliness by tidying up toys, wiping down surfaces and vacuuming rugs.
- Developed positive relationships with parents through communication about their child's daily activities.
- Worked collaboratively with other staff members to ensure a safe environment for all students.
Education
Some college - Theater/African Studies
Indiana State University
High school diploma -
Morton Senior High School
Hammond, IN06.2018
Skills
Facilitated effective communication with clients to enhance customer service and client relations
Handled incoming calls to provide support and resolve inquiries
Assisted in inside sales and promoted upselling strategies
Utilized Microsoft Office Suite, including Word, Excel, PowerPoint, SharePoint, and OneNote, for various tasks
Managed CRM systems and scheduling to improve phone support efficiency
Contributed to inside sales efforts and encouraged upselling initiatives
Employed Microsoft Office tools such as Word, Excel, PowerPoint, SharePoint, and OneNote for documentation and presentations
Operated CRM and scheduling software to streamline processes
Demonstrated strong written and verbal communication skills in all interactions
Addressed problems and resolved conflicts effectively to maintain customer satisfaction
Provided administrative support and performed data entry tasks accurately
Executed multitasking and time management skills to meet deadlines
Collaborated with team members to enhance productivity and leadership
Engaged with social media and digital communication to increase brand visibility
Built relationships with clients to enhance customer retention
Accomplishments
Brand Campaigns: Over the years, I've had the privilege of working on a range of high-profile campaigns, including Always Pads, Mielle, Timberland, Lifetime, Lionsgate, and many more.
Certification
- Driver's license
- CPR Certification
Work Permit
Work Permit: Authorized to work in the US for any employer
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Substitute Teacher
Kelly Educational Services
02.2024 - 06.2025
Customer Service Representative
PNC Bank
10.2022 - 12.2023
Private Nanny
Sittercity
10.2021 - Current
Housekeeper
Munster Community Hospital
04.2020 - 10.2020
Sales Associate Seasonal
Cabelas
10.2019 - 01.2020
Cashier
CupBoard Mini Mart
09.2018 - 12.2018
Sales Associate/Cashier
Walmart
06.2018 - 11.2020
Crew Member/Cashier
McDonald's
05.2017 - 11.2019
Social Media Influencer
Self-employeed
08.2015 - Current
Social Media Content Creator
Self-employeed
08.2015 - Current
Daycare Assistant
Three T'z Daycare Center
08.2015 - 06.2018
Some college - Theater/African Studies
Indiana State University
High school diploma -
Morton Senior High School