Timithia Brown
Pearl,MS
Summary
A Highly experienced customer service professional with 14+ years of success in high-volume call center and remote environments. Strong background in customer retention, issue resolution, and account management. Trusted with confidential information and recognized for accuracy, professionalism, and consistently meeting performance metrics.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Nissan North America
Canton, MS (remote)
03.2018 - 01.2025
- Provided high-quality customer support through phone, email, and chat, resolving inquiries efficiently while maintaining a professional and empathetic tone
- Accurately documented customer interactions and updated account information in CRM systems to ensure complete and up-to-date records
- Resolved customer concerns by following company policies and procedures, escalating complex issues appropriately to ensure timely resolution
- Met productivity, quality, and attendance metrics while managing multiple systems and tasks in a fast-paced environment
Data Entry/Account Administrative Representative
Comcast
Jackson, MS
04.2014 - 06.2017
- Entered, updated, and maintained accurate customer and administrative records while handling inquiries through phone, email, and chat
- Provided professional customer support by resolving questions, documenting interactions, and ensuring timely follow-up in CRM and internal systems
- Managed administrative tasks including data verification, document processing, scheduling, and digital file organization
- Maintained confidentiality and compliance standards while meeting productivity, accuracy, and quality metrics in a fast-paced environment
Customer Services Representative
Smart Circle International
Flowood, MS
01.2013 - 12.2013
- Provided professional customer service to tax clients in person and by phone, answering questions, scheduling appointments, and ensuring a positive client experience during peak tax season
- Collected, verified, and entered sensitive client information with high accuracy, maintaining strict confidentiality and compliance with IRS and company privacy standards
- Supported tax preparers by organizing client files, tracking document submissions, and following up with clients to obtain missing information in a timely manner
- Managed a high volume of client inquiries while meeting deadlines in a fast-paced environment, contributing to efficient workflow and on-time tax filings
Education
High School Diploma -
Canton High School
Canton, MSSkills
- Customer Issue Resolution
- Remote Troubleshooting
- Cross Functional Communication
- Sales
- Microsoft Office
- CRM Software
- Account Management
- Email & LiveChat Support
- Salesforce
- Zendesk
- Inbound & Outbound Call Handling
- First Contact Resolution
- Cross Team Collaboration
- Order and Refund Processing
- Data Entry
- Resilience & Stress Management
- Microsoft Excel/Google Sheets
Timeline
Customer Service Representative
Nissan North America
03.2018 - 01.2025
Data Entry/Account Administrative Representative
Comcast
04.2014 - 06.2017
Customer Services Representative
Smart Circle International
01.2013 - 12.2013
High School Diploma -
Canton High School