Timmesha D. Burns
South Miami,FL
Summary
Professional telecommunications specialist with comprehensive experience in managing high call volumes and ensuring seamless communication. Known for excellent team collaboration and adaptability in dynamic environments. Recognized for strong multitasking abilities and calm, courteous demeanor that ensures positive caller experiences.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Telephone Operator
Mount Sinai Medical Center
Miami, FL
06.2024 - Current
- Manage high-volume incoming and outgoing calls, direct calls to appropriate departments, take messages, and provide professional assistance to patients and visitors.
- Assisted patients and visitors with inquiries, providing exceptional customer service and support.
- Operated multi-line telephone system, efficiently managing incoming and outgoing calls.
Administrative Support Assistant
Cybrac Inc.
Miami, FL
10.2023 - 04.2024
- Supported daily office operations including scheduling, filing, answering phones, and maintaining organized records.
- Coordinated office operations to streamline workflows and improve efficiency.
- Managed scheduling and appointment setting, enhancing team productivity and resource allocation.
Certified Nursing Assistant
Miami VA Medical Center
Miami, FL
05.2018 - 04.2024
- Assisted patients with daily living activities, monitored conditions, and provided compassionate care.
- Provided direct patient care, assisting with daily activities and ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
Nursing Assistant (Escort)
Miami VA Medical Center
Miami, FL
03.2017 - 05.2018
- Transported patients safely and assisted with admissions and discharges.
- Monitored vital signs and reported changes to healthcare team promptly.
- Assisted nursing staff in patient care activities, ensuring comfort and safety.
Customer Service Representative
Inktel Contact Center
Miami, FL
06.2016 - 12.2016
- Handled customer inquiries and resolved issues while meeting performance goals.
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Utilized CRM software to track customer interactions and ensure timely follow-up on issues.
Guest Services Associate
Hyatt Regency
Miami, FL
05.2015 - 09.2015
- Provided guest support services and maintained accurate records.
- Delivered exceptional guest experiences through attentive service and proactive problem-solving.
- Coordinated with team members to streamline check-in and check-out processes, enhancing operational efficiency.
Patient Account Representative
Dr. Anya Santana-Izquierdo
Miami, FL
12.2014 - 02.2015
- Verified billing data, prepared invoices, and worked with insurance companies.
- Resolved billing discrepancies, enhancing patient satisfaction and trust.
- Processed patient account inquiries, ensuring accurate information dissemination.
Medical Assistant
North Shore Medical Center
03.2012 - 05.2012
- Recorded vital signs, assisted with procedures, and administered vaccines.
Education
High School Diploma -
Miami Northwestern Senior High School
Miami, FL01-2013
High School Diploma -
Miami Northwestern Senior High School
Miami, FL01-2013
Skills
- Strong communication and interpersonal skills
- Ability to work efficiently in fast-paced environments
- Leadership and teamwork abilities
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Accurate data entry and typing (30 WPM)
- Problem-solving and multitasking skills
Certification
- Basic Life Support (BLS)
- Medical Assistant Diploma
Timeline
Telephone Operator
Mount Sinai Medical Center
06.2024 - Current
Administrative Support Assistant
Cybrac Inc.
10.2023 - 04.2024
Certified Nursing Assistant
Miami VA Medical Center
05.2018 - 04.2024
Nursing Assistant (Escort)
Miami VA Medical Center
03.2017 - 05.2018
Customer Service Representative
Inktel Contact Center
06.2016 - 12.2016
Guest Services Associate
Hyatt Regency
05.2015 - 09.2015
Patient Account Representative
Dr. Anya Santana-Izquierdo
12.2014 - 02.2015
Medical Assistant
North Shore Medical Center
03.2012 - 05.2012
High School Diploma -
Miami Northwestern Senior High School
High School Diploma -
Miami Northwestern Senior High School