Timothy Nutt
Jacksonville,FL
Summary
Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives.
Overview
20
20
years of professional experience
Work History
Service Advisor
Butler Toyota of Jacksonville
Jacksonville, FL
06.2024 - Current
- Resolved customer complaints in an efficient and courteous manner.
- Greeted customers and addressed their needs in a professional manner.
- Promptly responded to customer inquiries via phone, email or in person.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
Sales Associate
Butler Toyota of Jacksonville
Jacksonville, FL
02.2020 - 07.2024
- Tracked sales performance metrics to identify trends in market place.
- Demonstrated product features and benefits for customers' needs.
- Provided accurate information about products, prices and services.
- Upsold additional items based on customer interests and needs.
- Handled customer complaints in a professional manner.
OTR Truck Driver
Sunset Logisitics
Wyoming , MI
06.2018 - 12.2019
- Maintained accurate logs of working hours using electronic on-board recorder systems.
- Planned routes, adhering to assigned delivery schedules while maintaining DOT compliance.
- Documented delivery information including signatures for proof of delivery when necessary.
- Adhered strictly to safety requirements set forth by company policies and government regulations.
Route Driver
Daytona Beverage
Daytona Beach, FL
12.2017 - 07.2018
- Provided excellent customer service by addressing any issues or concerns promptly.
- Communicated regularly with warehouse personnel regarding inventory levels.
- Performed pre-trip inspections on assigned vehicle according to company policy.
- Replenished stock levels in delivery truck between runs.
- Inspected vehicles for mechanical items and safety issues before each trip.
Security Officer
Central Florida Zoo and Botanical Gardens
Sanford, FL
11.2015 - 12.2017
- Assisted in the development and implementation of security policies and procedures.
- Responded to alarms and conducted investigations as required.
- Provided escorts for visitors as needed throughout the facility.
- Monitored surveillance cameras and responded to suspicious activity.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
Store Manager
Al's Army Navy
Altamonte Springs, FL
01.2011 - 03.2015
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Updated POS system with new products and promotional offers.
- Maintained accurate records of employee performance reviews.
- Identified opportunities for cost savings through waste reduction initiatives.
Delivery Driver
Pizza Hut
Orange City, FL
04.2004 - 11.2011
- Monitored fuel level throughout shift and refueled when necessary.
- Verified accuracy of items loaded onto truck against shipping documents.
- Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
- Responded promptly to emergency situations involving vehicles or personnel on the roadways.
Education
High School Diploma -
Deltona High School
Deltona, FL05-2001
Skills
- Data Entry
- Service Estimates
- Documentation And Reporting
- Quality Control
- Customer Service
- Computer Skills
- Attention to Detail
- Listening Skills
- Performance Goals
- Complaint resolution
Timeline
Service Advisor
Butler Toyota of Jacksonville
06.2024 - Current
Sales Associate
Butler Toyota of Jacksonville
02.2020 - 07.2024
OTR Truck Driver
Sunset Logisitics
06.2018 - 12.2019
Route Driver
Daytona Beverage
12.2017 - 07.2018
Security Officer
Central Florida Zoo and Botanical Gardens
11.2015 - 12.2017
Store Manager
Al's Army Navy
01.2011 - 03.2015
Delivery Driver
Pizza Hut
04.2004 - 11.2011
High School Diploma -
Deltona High School
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