Timothy Ayala
Hollister,CA
Summary
Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule. Enthusiastic individual with superior skills in working in both team-based and independent capacities.
Punctual and efficient Driver known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly and professional service at all times.
Talented Cook with excellent experience in fast-paced kitchen environments. Clear communicator with team-oriented focus and advanced skills to effectively work with cashiers and kitchen staff to review and prepare orders. Qualified and hardworking with up-to-date food handling permit.
Hardworking Backroom Associate focused on maximizing team efficiency and customer service by retrieving, stocking, and moving merchandise. Knowledgeable about customer service standards and sales processes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Delivery Driver
Piranha Ops
11.2023 - 08.2024
- Delivered packages to customer doorsteps and business offices.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
Backroom Associate
TJX Companies
08.2022 - 02.2024
- Received incoming merchandise and stored in correct stock locations.
- Maintained orderly stockroom for ease of retrieval.
- Verified safe and secure storage of merchandise and supplies.
- Followed proper procedures for item receipt, storage and inventory control.
- Unloaded incoming shipments, verified accuracy of orders, and restocked items in backroom.
- Assisted customers with transporting large merchandise to waiting vehicles.
- Developed and maintained successful working relationships with colleagues.
Grill Cook
Chipotle
07.2021 - 07.2022
- Cooked regular menu items and seasonal offerings according to corporate standards and guidelines.
- Grilled meats and seafood to customer specifications.
- Provided support to crew members through all facets of food preparation and delivery.
- Cleaned and maintained kitchen equipment regularly.
- Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
- Trained and assisted new kitchen staff members.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Restocked stations and supplies during slower periods between rushes.
- Adhered to strict food safety regulations and hygiene standards.
Server/Busser
Dona Esther
11.2020 - 07.2021
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints and inquiries to verify satisfaction.
- Engaged in suggestive selling and other sales techniques.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
Shift Leader-Manager 1
Pizza Hut
10.2014 - 07.2020
- Helped employees operate productively and stay on task to meet business and customer needs
- Increased overall team efficiency and productivity
- Positioned skilled staff in key areas throughout shift to guarantee optimal productivity of overall department
- Cross-trained in every store role to maximize operational knowledge
- Coached and trained employees and created daily work schedules and assignments, boosting efficiency and enhancing operations
- Oversaw schedules, accepted time off requests and found coverage for shifts
- Enhanced operations and boosted efficiency through employee training and coaching as well as creation of day-to-day work schedules and assignments
- Documented receipts, employee hours and inventory movements
- Uphold company standards and compliance requirements for operations and cleanliness of all areas
- Managed and mentored 15 staff members
- Trained and supervised staff members
- Mentored and supported new employees to maximize team performance
- Handled escalated customer complaints to provide full resolutions and promote loyalty
- Maintained optimal inventory levels and kept food costs in line with budget limitations
- Coached kitchen team members and motivated performance in order to achieve demanding objectives in high-volume kitchen settings
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols
- Trained workers in every restaurant position, including food preparation, money handling and cleaning roles
Education
High School Diploma -
San Benito High School
Hollister, CA06.2011
Skills
- Team development
- Inventory management
- Opening and closing procedures
- Training and mentoring
- Food safety understanding
- Customer service
- MS Office
- Relationship development
- Supervision
- Team management
- Team building
- Package scanning
- Commercial driving
- Delivery logging
- Merchandise pick-up procedures
- Stock organization
- Return processing expertise
- Merchandising assistance
- Food presentation
- Sanitation protocols
Certification
ServSafe
Timeline
Delivery Driver
Piranha Ops
11.2023 - 08.2024
Backroom Associate
TJX Companies
08.2022 - 02.2024
Grill Cook
Chipotle
07.2021 - 07.2022
Server/Busser
Dona Esther
11.2020 - 07.2021
Shift Leader-Manager 1
Pizza Hut
10.2014 - 07.2020
High School Diploma -
San Benito High School
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