Koral Thompson
Brigham City
Summary
Dynamic professional with extensive experience at FedEx and UPS, excelling in customer service and delivery efficiency. Proven ability in financial analysis and team development, enhancing operational performance. Skilled in data entry and communication, consistently achieving high customer satisfaction. I have been a manager at Kent's Market for seven years. I am currently in college, pursuing my bachelor's degree in finance, and I will graduate in January 2026.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Delivery Driver
FedEx
Ogden
02.2023 - Current
- Delivered packages efficiently to residential and commercial locations.
- Maintained accurate records of deliveries and pickup schedules.
- Inspected vehicles regularly to ensure safety and compliance standards.
Paralegal
Lexington Law
Salt Lake City
11.2019 - 01.2024
- Drafted legal documents and correspondence for client cases.
- Organized case files and maintained document management systems.
- Analyzed credit reports to assess client creditworthiness and risk levels.
- Evaluated financial statements to determine loan eligibility and terms.
- Provided training sessions for new staff members on credit analysis techniques.
- Requested financial documents from customers.
Delivery Driver
UPS
Ogden
10.2020 - 01.2023
- Delivered packages efficiently to residential and commercial locations.
- Maintained accurate records of deliveries and pickup schedules.
- Inspected vehicles regularly to ensure safety and compliance standards.
- Notified customers of delays to decrease calls to support.
Customer Service
Kent's Market
Brigham City
08.2011 - 11.2019
- Identified customer needs and provided excellent customer service.
- Monitored customer service inquiries regarding book cover designs.
- Developed and implemented training programs for staff development and performance enhancement.
- Managed project timelines and coordinated resources to meet operational demands.
- Managed and trained employees.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Education
Associate of Science - Accounting
Ashworth College
Norcross, GA01.2023
Associate of Science - Medical Assisting
Ashworth Community College
Norcross, GA01-2017
High School Diploma -
Box Elder High School
Brigham City, UT01.2013
Skills
- Customer service
- Data entry
- Financial analysis
- Time management
- Live chat support
- Team development
- Scheduling
- Employee training
- Communication skills
- Credit analysis
- Hiring/firing
- Management
- Supervisor
- Office
- Word
- Team training and development
- Sales growth initiatives
- Data analysis
- Accounting
Certification
- Certified Medical Assistant
- Forklift Certification
- Property & Casualty License
Timeline
Delivery Driver
FedEx
02.2023 - Current
Delivery Driver
UPS
10.2020 - 01.2023
Paralegal
Lexington Law
11.2019 - 01.2024
Customer Service
Kent's Market
08.2011 - 11.2019
Associate of Science - Accounting
Ashworth College
Associate of Science - Medical Assisting
Ashworth Community College
High School Diploma -
Box Elder High School
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