Timothy Barcus
Volga,WV
Summary
With a solid foundation in troubleshooting and customer service, I am poised to excel as a call center representative, leveraging my leadership skills to ensure exceptional service delivery.
Overview
11
11
years of professional experience
Work History
Field and Prep Technician
Standard Labs
1196 Whitman Run Rd, Belington, WV 26250
03.2023 - Current
- Participated in research projects by designing and executing experiments.
- Developed and implemented new protocols to improve accuracy of laboratory results.
- Prepared samples for analysis by performing complex sample preparation tasks.
- Coordinated with external laboratories in performing specialized tests or analyses.
Field Service Technician
Time Warner Cable
507 Rosebud Ave, Clarksburg, WV 26301
01.2016 - 01.2018
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Tested systems, noting issues and completing preventive maintenance.
Technical Support Center Supervisor
Citynet
100 Platinum Dr, Bridgeport, WV 26330
01.2013 - 01.2015
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Interceded between employees during arguments and diffused tense situations.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Coordinated with other department supervisors to achieve smooth workflow across all areas of the center.
Education
Network And Software Solutions - Information Technology
West Virginia Junior College
Clarksburg, WVSkills
- Customer communications
- Inbound phone calls
- Sales Quota Achievement
- Problem-solving skills
- Building rapport
- Product Upselling
- Customer service optimization
- Account updating
- Inbound Call Management
- Account Management
- Data Entry
- Technical Support
Timeline
Field and Prep Technician
Standard Labs
03.2023 - Current
Field Service Technician
Time Warner Cable
01.2016 - 01.2018
Technical Support Center Supervisor
Citynet
01.2013 - 01.2015
Network And Software Solutions - Information Technology
West Virginia Junior College