Timothy Barcus
Volga,WV
Summary
With a solid foundation in troubleshooting and customer service, I am poised to excel as a call center representative, leveraging my leadership skills to ensure exceptional service delivery.
Overview
11
11
years of professional experience
Work History
Field and Prep Technician
Standard Labs
03.2023 - Current
- Participated in research projects by designing and executing experiments.
- Developed and implemented new protocols to improve accuracy of laboratory results.
- Prepared samples for analysis by performing complex sample preparation tasks.
- Coordinated with external laboratories in performing specialized tests or analyses.
Field Service Technician
Time Warner Cable
01.2016 - 01.2018
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Tested systems, noting issues and completing preventive maintenance.
Technical Support Center Supervisor
Citynet
01.2013 - 01.2015
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Interceded between employees during arguments and diffused tense situations.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Coordinated with other department supervisors to achieve smooth workflow across all areas of the center.
Education
Network And Software Solutions - Information Technology
West Virginia Junior College
Clarksburg, WVSkills
- Customer communications
- Inbound phone calls
- Sales Quota Achievement
- Problem-solving skills
- Building rapport
- Product Upselling
- Customer service optimization
- Account updating
- Inbound Call Management
- Account Management
- Data Entry
- Technical Support
Timeline
Field and Prep Technician
Standard Labs
03.2023 - Current
Field Service Technician
Time Warner Cable
01.2016 - 01.2018
Technical Support Center Supervisor
Citynet
01.2013 - 01.2015
Network And Software Solutions - Information Technology
West Virginia Junior College
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