Results-oriented operations leader with expertise in field operations, staff supervision, and client communication. Skilled in contract negotiation, budgeting, and strategic planning to enhance efficiency and service delivery. Proven track record in building strong customer relationships, developing business plans, and guiding teams to achieve objectives. Committed to driving growth and optimizing performance through effective leadership and process improvement.
Overview
1
1
Certification
22
22
years of professional experience
Work History
President/Owner
Valley Pump & Jetting Inc
Santa Maria, California
10.2011 - Current
Developed and executed strategic business plan to attain assigned metrics.
Directed daily operations for Valley Pump & Jetting Inc. across field and office teams.
Contributed to company strategy for pump service, jetting work, and customer support.
Facilitated budgeting, forecasting, and spending controls for effective daily business decisions.
Established policies, procedures, and short-term and long-term goals to guide organizational direction.
Recruited, trained, and supervised staff for field operations and office functions.
Managed personnel issues including recruitment, hiring, training, performance evaluation, and termination.
Built client relationships and managed key account communication.
Coordinated equipment maintenance, fleet readiness, and service scheduling.
Negotiated vendor contracts and guided purchasing for company supplies and materials.
Collaborated with staff members to ensure operational efficiency of the organization.
Provided leadership and guidance on budgeting decisions to maximize resources available.
Analyzed financial statements and forecasts to improve programs, performance and policies.
Represented the organization at community events and public forums to promote its mission.
Negotiated contracts with vendors, suppliers and other partners.
Septic pump technician
Clay's Septic
Santa Maria, California
01.2005 - 12.2010
Pumped septic tanks and holding systems using vacuum truck equipment.
Inspected septic pumps, tanks, and alarms for Clay's Septic service calls.
Diagnosed pump failures and selected replacement parts for field repairs.
Repaired lift stations, motors, floats, and control panels.
Cleaned lines, filters, and components during septic maintenance visits.
Installed new pumping systems according to manufacturer's specifications.
Documented service work, pump conditions, and customer findings clearly.
Communicated with customers about septic system needs and safety steps.
Responded to emergency situations with calm, professionalism and skill to address and resolve issues and return pump function to ideal levels.
Kept up-to-date with industry developments by attending training courses.
Collaborated with coworkers to update safety practices and uphold effective safety behaviors.
Education
High School Diploma -
Righetti High School
Santa Maria
06-1987
Skills
Strategic planning
Operations management
Financial analysis
Budget forecasting
Contract negotiation
Policy development
Team leadership
Certification
California Contractor's Licence #815552 C42 Sanitation, C36 Plumbing