TIMOTHY BRILLHART
WICHITA FALLS
Summary
Dynamic leader with extensive experience at Foundation Automotive, adept in employee management and customer relations. Excelled in enhancing team performance and client satisfaction through effective conflict resolution and policy enforcement. Proven track record in boosting efficiency and fostering strong customer loyalty. Skilled in team training and development, demonstrating significant achievements beyond routine tasks.
Overview
23
23
years of professional experience
Work History
Floor Manager
Foundation Automotive
01.2025 - Current
- Managed team of [Number] employees to maintain smooth-running operations of shop floor.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Evaluated staff performance regularly to identify areas for improvement or commendation.
Kia Sales Manager
Foundation Automotive
09.2024 - 01.2025
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
Sales Professional
Foundation Automotive
03.2023 - 09.2024
- Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
- Achieved high levels of customer satisfaction by providing exceptional after-sales service, including issue resolution and future needs analysis.
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
Sales Manager
Wichita Falls Ford
06.2020 - 03.2022
New Car Director
Herb Easley Chevrolet
11.2018 - 02.2020
Sales Manager
Wichita Falls Ford
01.2014 - 11.2018
Finance Manager
Wichita Falls Ford
07.2011 - 01.2014
Sales Professional
Wichita Falls Ford
12.2007 - 07.2011
Registered Financial Associate
Liberty Financial
09.2001 - 07.2007
Education
No Degree - Finance
Midwestern State University
Wichita Falls, TXSkills
- Employee management
- Customer relations
- Policy enforcement
- Team training and development
- Employee relations
- Conflict resolution
Timeline
Floor Manager
Foundation Automotive
01.2025 - Current
Kia Sales Manager
Foundation Automotive
09.2024 - 01.2025
Sales Professional
Foundation Automotive
03.2023 - 09.2024
Sales Manager
Wichita Falls Ford
06.2020 - 03.2022
New Car Director
Herb Easley Chevrolet
11.2018 - 02.2020
Sales Manager
Wichita Falls Ford
01.2014 - 11.2018
Finance Manager
Wichita Falls Ford
07.2011 - 01.2014
Sales Professional
Wichita Falls Ford
12.2007 - 07.2011
Registered Financial Associate
Liberty Financial
09.2001 - 07.2007
No Degree - Finance
Midwestern State University
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