Timothy Caldwell
Summary
Strong leader and problem solver, a dedicated Automotive professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
30
30
years of professional experience
1
1
Certification
Work History
General Manager
Sterling Acura Of Austin
4801 IH 35 South Austin, TX 78744
09.2003 - 09.2023
- Developed and implemented strategies to increase sales and profitability in Variable and Fixed ops.
- Managed budget implementations for marketing funds, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets, and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring, and training of team members.
- Negotiated prices and services with customers and vendors to decrease expenses and increase profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Assistant Parts Manager
David McDavid Acura
13553 Research Blvd Austin, Tx 78750
03.1994 - 09.2003
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Processed and reshelved return orders, checking for discrepancies with perpetual inventory snapshots
- Ordered parts for customers, repair shops, and pre-owned department
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Set employee schedules for consistent staff coverage and delegated work assignments based upon experience and strengths.
- Coordinated driver dispatch to accomplish daily delivery requirements.
Education
High School Diploma -
Austin High School
Austin, TX06.1992
Skills
- Market growth
- Profit and Loss
- Leadership
- Staff Development
- Problem Resolution
- Dealership Management
- Customer Experience
- Departmental Operations Management
- Team Leadership
- Staff Motivation
- Coaching and Mentoring
Certification
- N.A.D.A. General Dealership Management Training Program - 2007
- Graduate Dale Carnegie How to Influence and Motivate People-2005
- Completed NCM Used Vehicle Management class -2021
Timeline
General Manager
Sterling Acura Of Austin
09.2003 - 09.2023
Assistant Parts Manager
David McDavid Acura
03.1994 - 09.2003
High School Diploma -
Austin High School