Timothy Clark
Tarpon Springs,FL
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Mortgage Loan Officer
USAA Federal Savings Bank
10.2014 - Current
- Assisted clients in understanding mortgage products and processes.
- Learned to evaluate credit reports and financial statements for loan eligibility.
- Collaborated with underwriters to facilitate timely loan approvals.
- Developed knowledge of compliance regulations and industry standards.
- Engaged in continuous learning to enhance mortgage industry expertise.
- Researched market trends to provide informed recommendations to clients.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
- Implementing effective time management techniques allowed me to consistently exceed monthly sales targets while maintaining high-quality customer service standards.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Proactively identified solutions for customers experiencing credit issues.
Senior Mortgage Loan Processor
JPMorgan Chase
04.2012 - 10.2014
- Streamlined mortgage application processes, enhancing efficiency and reducing turnaround times.
- Reviewed loan documentation for accuracy, ensuring compliance with industry regulations.
- Mentored junior processors on best practices and workflows in mortgage processing.
- Coordinated communication between clients, underwriters, and real estate agents to facilitate smooth transactions.
- Collaborated with team members to meet monthly targets, contributing to the overall success of the department.
- Reduced turnaround time for mortgage approvals through effective communication with underwriters and loan officers.
- Promoted teamwork within the department by fostering an inclusive environment and encouraging open communication among colleagues.
Relationship Manager
JPMorgan Chase
11.2009 - 03.2012
- Cultivated strong client relationships through regular communication and personalized service strategies.
- Managed escalated client issues with a focus on resolution and maintaining positive rapport.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
- Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
- Participated in staff meetings to discuss innovative strategies to improve services.
Education
Associate of Arts -
Pasco-Hernando State College
New Port Richey, FLSkills
- Goal oriented
- Relationship selling
- Client account management
- Negotiation tactics
- Sales development
- Financial analysis
- Document review
- Regulatory compliance
- Licensed mortgage loan originator
- Attention to detail
- Decision-making
- Oral and written comprehension
Certification
NMLS ID 910011
Timeline
Mortgage Loan Officer
USAA Federal Savings Bank
10.2014 - Current
Senior Mortgage Loan Processor
JPMorgan Chase
04.2012 - 10.2014
Relationship Manager
JPMorgan Chase
11.2009 - 03.2012
Associate of Arts -
Pasco-Hernando State College
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