Timothy Cook
Farmington,MO
Summary
Dynamic sales professional with a proven track record at Bulk Tank Inc., excelling in relationship building and territory management. Recognized for increasing sales through strategic solutions and exceptional customer service. Adept at problem-solving and account management, consistently achieving goals while enhancing client satisfaction and loyalty.
Overview
19
19
years of professional experience
Work History
Outside Sales Representative /Technical Product Specialist
Bulk Tank Inc.
04.2021 - 04.2025
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Conducted regular follow-ups with existing customers to maintain satisfaction levels and identify upsell opportunities.
- Monitored competitor activities to maintain competitive advantage.
- Attended trade shows and conferences regularly to increase brand visibility.
- Collaborated with internal teams to fulfill orders and meet customer needs
- Negotiated prices, terms of sales and service agreements.
- Assisted in bringing new product lines to market.
Technical Service Representative
NIBCO
06.2016 - 04.2021
- Improved client retention rates with prompt resolution of escalated issues and proactive followups.
- Served as primary point of contact for triaging technical issues.
- Led training efforts to empower personnel to resolve technical issues to better assist our customers.
- Reviewed technical guidelines to verify compliance with information security standards and best practices.
- Enhanced customer satisfaction by providing timely and accurate technical support for various products.
- Built strong relationships with clients by consistently delivering exceptional service and support.
- Conducted regular follow-ups with clients to ensure continued satisfaction and address any concerns promptly.
- Assisted customers on site to diagnose installation issues.
Product Manager
OPW Engineered Systems - Sure Seal
07.2006 - 06.2016
- Coordinated production meetings and decisions with internal departments and teams.
- Resolved issues quickly to maintain productivity goals.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Was responsible for the getting the production of the Sure Seal product line moved from one location to another.
- Monitored production schedules to ensure we met on time delivery.
- Managed internal operational standards and productivity targets.
- Delivered direct feedback to senior management regarding project visibility and status.
- Estimated labor requirements to support anticipated workload.
- Collaborated with R&D to integrate new technologies into production processes, enhancing product features.
Education
High School Diploma -
Farmington High School
Farmington, MO05-1997
Construction Technology - Construction Technology
Unitec Career Center
Bonne Terre, MO05-1997
Skills
- Relationship building
- Motivated team player
- Problem-solving
- Customer Service-oriented
- Customer service
- Account management
- Goal oriented
- Sales management
- Territory management
Timeline
Outside Sales Representative /Technical Product Specialist
Bulk Tank Inc.
04.2021 - 04.2025
Technical Service Representative
NIBCO
06.2016 - 04.2021
Product Manager
OPW Engineered Systems - Sure Seal
07.2006 - 06.2016
High School Diploma -
Farmington High School
Construction Technology - Construction Technology
Unitec Career Center
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