Timothy Dow
New York,NY
Summary
Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.
Overview
7
7
years of professional experience
Work History
Ticket Agent
Long Island Railroad
2021.03 - Current
- Used computerized ticketing systems to process ticket orders accurately and securely.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Researched and resolved customer ticketing issues to promote satisfaction.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
Case Worker Assistant
MedRite Urgent Care
2023.07 - Current
- Maintained detailed records of client interactions, facilitating effective communication among team members and supporting informed decisionmaking.
- Assisted with crisis intervention services when necessary, providing immediate support and connecting clients with appropriate resources.
- Organized and participated in workshops and training sessions, enhancing the skills of both clients and colleagues alike.
- Conducted regular follow-ups with clients to monitor progress, ensuring timely adjustments to case plans as needed.
Warehouse Supervisor
Katzman Produce
2017.05 - 2021.11
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised shipping and handling operations.
- Used warehouse management software to reconcile daily inventory.
Education
GED -
Yeshiva Gedola Ohr Yisroel
Brooklyn, NYSkills
- Case Documentation
- Compassionate Care
- Active Learning
- Professional boundaries
- Self-awareness
- Motivational Interviewing
- Policy understanding
- Case information confidentiality
- Assessment skills
- Customer Service
- Attention to Detail
- Active Listening
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Timeline
Case Worker Assistant
MedRite Urgent Care
2023.07 - Current
Ticket Agent
Long Island Railroad
2021.03 - Current
Warehouse Supervisor
Katzman Produce
2017.05 - 2021.11
GED -
Yeshiva Gedola Ohr Yisroel
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