Timothy Downing
Sitka
Summary
Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.
Overview
11
11
years of professional experience
Work History
Grocery Manager
Hames Corporation
Sitka
12.2020 - 04.2026
- Managed daily operations of grocery department to ensure smooth workflows.
- Supervised staff to maintain high standards of customer service and product quality.
- Coordinated inventory management, including ordering and receiving shipments.
- Trained new employees on store policies and operational procedures.
- Developed schedules for staff to optimize labor efficiency during peak hours.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Assessed grocery store for cleanliness and checked proper stocking of shelves, refrigerated section and freezers.
- Distributed daily tasks to appropriate employees and checked to complete duties within expected time frames.
- Maintained comprehensive compliance with workplace and food safety standards to protect staff and customers.
Cashier/Grocery Clerk
Hames Corporation
Sitka
11.2014 - 08.2020
- Processed customer transactions efficiently at Hames Corporation.
- Maintained accurate cash register balances and reconciled discrepancies.
- Assisted customers with product inquiries and provided exceptional service.
- Trained new cashiers on register procedures and customer service standards.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Stocked dairy shelves with fresh products and organized items for easy access.
- Monitored inventory levels to ensure availability of popular dairy items.
Education
Sitka High School
Sitka, AlaskaSkills
- Inventory management
- Compliance adherence
- Team leadership
- Product merchandising
- Attention to detail
- Effective communication
- Time management
- Problem solving
- Data analysis
Timeline
Grocery Manager
Hames Corporation
12.2020 - 04.2026
Cashier/Grocery Clerk
Hames Corporation
11.2014 - 08.2020
Sitka High School