Timothy Edwards
Saint Petersburg,FL
Summary
Goal-oriented manager with distinguished experience in the sales industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
20
20
years of professional experience
Work History
ADT Promotions in Sales
Safe Streets USA
Clearwater, FL
04.2019 - Current
- Applied promotional tools to build product awareness, create consumer interest and stimulate product demand.
- Performed market research to cater sales promotion incentives and increase sales.
- Collaborated with sales team to optimize customer experience and improve competitive position and profitability of organization.
- Provided demonstrations product samples, coupons, informational brochures and incentives to persuade people to buy products.
Roofing Salesperson
Hero Restoration
Strasburg, OH
05.2015 - 02.2018
- Developed and delivered engaging sales presentations to convey product benefits.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Increased sales by offering advice on purchases and promoting additional products.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements
- Attended advanced training sessions and conferences to increase product knowledge and productivity
Telecommunications Technician
Frontier Communications
Bradenton, FL
07.2008 - 01.2015
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
- Worked closely with network administrators and server engineers to deliver quality service.
- Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
- Researched and recommended network and data communications hardware and software.
- Coordinated installation of new users and relocations of existing users
- Read blueprints and schematics to correctly place equipment
- Responded to service requests during and after business hours
- Planned layouts and ran cable into buildings and through walls, attics and crawl spaces
- Identified issues, analyzed information and provided solutions to problems
- Improved operations through consistent hard work and dedication
Telecommunications Technician
AMERICAN SYSTEMS Corporation
Chantilly, VA
10.1998 - 02.2007
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
- Worked closely with network administrators and server engineers to deliver quality service.
- Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
- Researched and recommended network and data communications hardware and software.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications
- Read blueprints and schematics to correctly place equipment
- Installed and configured new devices and system components
- Created plans and communicated deadlines to ensure projects were completed on time
Education
High School Diploma -
University of Northern Virginia
Manassas, VA09.1998
High School Diploma -
Stonewall Jackson High School
Manassas, VA06.1988
Skills
- Staff Training and Development
- Google AdWords
- Networking Events
- Interdepartmental Collaboration
- Problem Solving
- Operating Procedures and Policies
- Profitability Assessments
- Creating sales strategies
- Increasing sales
Timeline
ADT Promotions in Sales
Safe Streets USA
04.2019 - Current
Roofing Salesperson
Hero Restoration
05.2015 - 02.2018
Telecommunications Technician
Frontier Communications
07.2008 - 01.2015
Telecommunications Technician
AMERICAN SYSTEMS Corporation
10.1998 - 02.2007
High School Diploma -
University of Northern Virginia
High School Diploma -
Stonewall Jackson High School
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