Timothy Eredics
Experienced leader that has 18+ years of customer service background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for a collaborative approach and a commitment to excellence.
Work History
Service Lead
1 Year- Worked well in a team setting, providing support and guidance.
- Supervised 58+ service team members to ensure efficient checkout operations and high customer satisfaction.
- Provided coaching, training, and performance feedback to cashiers and service desk associates.
- Resolved customer complaints and escalated issues professionally while maintaining company service standards.
- Assisted with scheduling, break coverage, and staffing assignments to support daily operational needs.
- Monitored cash handling procedures and completed register audits to ensure accuracy and compliance.
- Supported store leadership in achieving sales, service, and productivity goals.
- Maintained a clean, safe, and organized work environment for customers and team members.
- Collaborated with multiple departments to improve customer experience and operational efficiency.
Voting Location Manager
10 Years 9 Months- Managed all Election Day operations for an assigned polling location, ensuring compliance with federal, state, and local election regulations.
- Supervised and coordinated a team of 14+ poll workers, assigning responsibilities and providing guidance throughout the voting process.
- Ensured accurate setup and operation of voting machines, election equipment, and polling materials.
- Verified voter eligibility and assisted voters with registration, ballot procedures, and election-related questions.
- Resolved voter concerns professionally while maintaining neutrality, confidentiality, and adherence to election laws.
- Maintained accurate documentation, records, and chain-of-custody procedures for ballots and election materials.
- Monitored polling site activities to ensure a safe, secure, and accessible voting environment.
- Managed opening and closing procedures, including equipment testing, ballot reconciliation, and reporting election results.
- Trained and supported election workers on voting procedures, customer service, and compliance requirements.
Customer Service Representative
3 Months- Assisted customers with financial service products, including loans, payment services, money transfers, and check cashing transactions.
- Explained financial products, terms, and repayment options to customers in a clear and professional manner.
- Built strong customer relationships through exceptional service and proactive problem resolution.
- Developed strong customer relationships through exceptional service and proactive problem resolution, enhancing customer satisfaction.
- Identified customer needs and promoted applicable financial products and services to support sales goals.
- Identified customer needs and promoted relevant financial products and services, contributing to sales goals.
- Addressed customer questions, concerns, and account issues promptly and professionally, ensuring a positive customer experience.
Front End Department Supervisor
3 Years 9 Months- Supervised daily front-end operations, including cashiers, customer service associates, self-checkout attendants, and head cashiers.
- Let a team with 30+ associates
- Coached, and developed a team of associates to deliver exceptional customer service and achieve performance goals.
- Managed staffing schedules, break coverage, and labor allocation to ensure efficient store operations.
- Monitored checkout performance metrics and implemented strategies to reduce customer wait times.
- Resolved complex customer concerns and escalated issues professionally while maintaining positive customer relationships.
- Conducted employee training on company policies, safety procedures, and service standards.
- Performed cash audits, register reconciliation, and cash office procedures with a high degree of accuracy.
- Collaborated with store leadership to support sales initiatives, seasonal promotions, and operational objectives.
- Assisted with recruiting, onboarding, and performance evaluations of front-end associates.
- Maintained compliance with company policies regarding safety, security, and loss prevention.
- Supervised front end associates, ensuring accurate register operations, customer service, and task completion.
Store Manager
1 Year 3 Months- Directed all daily store operations, ensuring exceptional customer service, profitability, and compliance with company policies.
- Managed and supervised a team of 5 employees, including hiring, onboarding, training, scheduling, coaching, and performance evaluations.
- Oversaw inventory management, ordering, merchandising, and stock replenishment to maintain product availability and maximize sales.
- Monitored cash handling procedures, conducted register audits, and prepared daily deposits with a high level of accuracy.
- Implemented loss prevention and safety measures to reduce shrinkage and maintain a secure store environment.
- Resolved customer concerns professionally, fostering customer loyalty and repeat business.
- Managed labor costs, payroll reporting, and scheduling to meet operational and financial objectives.
- Analyzed sales reports and key performance metrics to identify growth opportunities and improve store performance.
- Coordinated promotional displays and marketing initiatives to increase revenue and customer engagement.
- Ensured compliance with health, safety, tobacco, alcohol, and operational regulations.
E-Commerce Manager
14 Years 2 Months- Directed daily e-commerce operations, including online order selection, fulfillment, staging, and customer pickup services.
- Led, trained, and supervised a team of 45-75 associates to ensure timely and accurate order processing.
- Monitored key performance indicators (KPIs), including order accuracy, fulfillment rates, customer satisfaction, and productivity.
- Managed staffing schedules and labor resources to meet fluctuating customer demand and operational goals.
- Ensured compliance with company policies, food safety standards, and operational procedures.
- Resolved customer concerns and order issues promptly to maintain a positive shopping experience.
- Collaborated with store leadership and department managers to improve inventory availability and fulfillment efficiency.
- Implemented process improvements that reduced order delays and increased overall productivity.
- Utilized inventory management systems and e-commerce technology platforms to track orders and performance metrics.
- Maintained high standards of quality control for fresh, refrigerated, frozen, and grocery products.
Education
Bachelor of Business Administration - Business
Skills
Timeline
Customer Service Representative
Service Lead
Front End Department Supervisor
Store Manager
Voting Location Manager
E-Commerce Manager
Springfield High School
University of Toledo
Disclaimer
To Whom it May Concern: My name is Tim Eredics, and I’m excited to share my interest in the Sales Associate position. I bring over fourteen years of experience with the Kroger Company, nine years with the Lucas County Board of Elections, more than three years with Lowe’s Home Improvement, and additional time with Meijer and other retail organizations. At Kroger, I spent most of my fourteen years in Front End leadership roles like Floor Supervisor and Office Staff, and in September 2018, I was promoted to Store E-Commerce Manager, where I ran daily operations for the online pickup department. In that role, I managed a team of over forty associates, led training for multiple stores, and kept a perfect attendance record, all while fostering a positive, supportive environment for both customers and coworkers. My performance and dependability earned me extra responsibilities, including serving as Manager on Duty. I’ve trained many associates on company standards and am known for being reliable, efficient, and committed to quality. Beyond retail, I work with the Lucas County Board of Elections as a Voting Location Manager and Booth Official during election seasons, overseeing operations in line with Ohio Secretary of State guidelines and handling recruitment and training of election workers. I also have management experience at Stop and Go, along with leadership roles at Lowe’s, where I’m currently a Front-End Supervisor. Since October 2025, I’ve worked part-time at Meijer as a Pickup Clerk, and as of August 2026, I’ve been serving as Service Lead of the Front-End Department. With my strong customer service skills, leadership background, and dedication to high standards, I believe I’d be a great fit for the Inside Sales Representative role.