TIMOTHY ESSELING
Las Vegas,Nevada
Summary
To enhance my professional skills, capabilities and knowledge in an organization which recognizes the value of hard work and willingness to learn. Leading to the ability to trusts me with ever evolving responsibilities and challenges.
Overview
11
11
years of professional experience
Work History
Front Desk Agent
Resort Word
10.2021 - 08.2024
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Trained new employees on Hilton and Resort World standards
- Increased customer loyalty with exceptional communication skills and personalized service.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
Amazon Associate
Amazon
01.2021 - 03.2022
- Utilized company applications to complete current work objectives
- (Returns of customer items, decant weight of objects, move items into a container virtually, etc.) Utilize a computer to research items
- Scan associates into their respective locations using Amazon applications
- Differentiate conditions of items returned and log them into the Amazon digital logbook.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
Security Supervisor
Allied Universal
12.2017 - 01.2021
- Overseeing safety of staff and staff equipment
- Regularly updated management via emails containing daily spreadsheets and visual attachments
- Assisted in troubleshooting issues with equipment including but not limited to: Cameras, radios, security control clearance scanners, etc
- Recorded incident reports with detailed accounts of occurrences.
- Conduct an overview of all messages sent to Security Control Center on the electronic manifest.
Healthcare Specialist
U.S. Army
06.2013 - 09.2017
- Worked with supply units on maintaining proper equipment count via email
- Database for regular updates on fellow soldiers in company.
- Provided both emergency and standard medical care to Army personnel by conducting verbal and physical exams and administering appropriate treatment.
- Managed and updated health records of over 200 plus personnel.
- Educated patients on disease management strategies, leading to improved self-care and decreased hospital readmissions.
Education
High School Diploma -
08.2013
Skills
- Team building
- File Management
- Training and mentoring
- Conflict Management
- Maintain quality control
- Problem-solving skills
- Guest Services
- Customer Service
- Oral and written communications
- Safety and security procedures
- Team Oversight
- Computer Skills
References
- Joshua Zelaya, Wynn Entertainment, Server, 702-788-0868
- Zack Hernandez, Allied Universal, Luxury Liaison, 702-366-6105
- Alex Lungu, Hilton Manager, 702-676-6434
- Kwamaine, Hilton and Conrad Manager, 702-206-8725
Timeline
Front Desk Agent - Resort Word
10.2021 - 08.2024
Amazon Associate - Amazon
01.2021 - 03.2022
Security Supervisor - Allied Universal
12.2017 - 01.2021
Healthcare Specialist - U.S. Army
06.2013 - 09.2017
Las Vegas High School - High School Diploma,