Timothy Goodwin
Enfield,NH
Summary
Results-oriented professional with over 25 years of experience in communications and public safety. Known for strong technical skills in radio and electronic systems, fostering team collaboration, mentoring and enhancing overall operational effectiveness.
Overview
34
34
years of professional experience
16
16
Certifications
Work History
Communications Supervisor
Town of Hanover NH Police Department
Hanover, NH
07.2020 - Current
- Served as second in command of Communications Division, ran daily operations in the absence of the Communications Director.
- Assist the Communications Director with SPOTS, 911 addressing, CAD administration, day to day operations, new hire selection, employee evaluations and serve as front line supervisor for the evening and midnight shifts.
- Served as Communications Training Officer, training several new employees.
- Repaired and maintained radios, telephones, computers and other communications and electronic equipment, including emergency repairs to mission critical equipment. Assisted the Communications Coordinator with recommending radio equipment and other technology to be purchased. Programmed radio equipment for all agencies within the dispatch area. Assisted responders from agencies within the dispatch area with troubleshooting issues with CAD, Radios, Mobile Data, Video and other electronics. Responsible for assigning and removing all building access credentials for employees within the Public Safety Building as well as installing, programming and repairing electronic lock equipment.
- Assisted with creation of new schedules and assigning employees to the schedules based on shift bids. Approve time off and overtime, following the collective bargaining agreement.
- Received calls for assistance from the public, dispatching appropriate public safety personnel and maintaining records for Police, Fire and Emergency Medical Service agencies, providing pre arrival instructions, monitoring burglary and fire alarms, providing information to members of the pubic, receiving and entering information into NCIC and SPOTS computer systems, assist Police Fire and EMS with gathering information for incidents, accidents, arrests and investigations.
Owner
Self
Enfield, NH
01.2013 - Current
- Repair, Sell, Install and Program all types of Motorola and Kenwood radios as well as other communication and emergency equipment. Provide 2 way radio consulting services to several area municipalities to add and improve communications for local government agencies. Work with other vendors to obtain FCC Licenses, purchase and install repeater systems and base stations.
Communications Officer
Town of Hanover NH Police Department
Hanover, NH
02.2000 - 07.2020
- Served as second in command of Communications Division, ran daily operations in the absence of the Communications Coordinator before supervisor position was created.
- Served as Communications Training Officer, training several new employees.
- Repaired and maintained radios, telephones, computers and other communications and electronic equipment, including emergency repairs to mission critical equipment. Assisted the Communications Coordinator with recommending radio equipment and other technology to be purchased. Programmed radio equipment for all agencies within the dispatch area. Assisted responders from agencies within the dispatch area with troubleshooting issues with CAD, Radios, Mobile Data, Video and other electronics. Responsible for assigning and removing all building access credentials for employees within the Public Safety Building as well as installing, programming and repairing electronic lock equipment.
- Received calls for assistance from the public, dispatching appropriate public safety personnel and maintaining records for Police, Fire and Emergency Medical Service agencies, providing pre arrival instructions, monitoring burglary and fire alarms, providing information to members of the pubic, receiving and entering information into NCIC and SPOTS computer systems, assist Police Fire and EMS with gathering information for incidents, accidents, arrests and investigations.
Communications Team Leader
Central NH Special Operations Unit
Concord, NH
01.2004 - 12.2009
- Set up mobile command post, provide on scene emergency communications for SWAT/ Special Operations Unit, keep accurate incident logs and assist Tactical Negotiators. Supervised other communications personnel, spec and recommend purchase of radio and other communications equipment, program radios for new SWAT Operators.
Communications Specialist
City of Lebanon NH Police Dept
Lebanon, NH
10.1991 - 02.2000
- Receive calls for assistance from the public, dispatching appropriate public safety personnel and maintaining records for Police, Fire and Emergency Medical Service agencies, providing pre arrival instructions, monitoring burglary and fire alarms, providing information to members of the public, receiving and entering information into NCIC and SPOTS computer systems, assist Police Fire and EMS with gathering information for incidents, accidents, arrests and investigations.
Education
Bachelor of Science - Criminal Justice
Champlain College
Burlington, Vermont, VT12-1998
High School Diploma -
Lebanon NH High School
Lebanon, NH06-1993
Some College (No Degree) - Pubic Safety Services
Hartford Area Career And Technology Center
Hartford, VTSkills
- Dispatch operations
- Incident management
- Technical troubleshooting
- Customer service
- Team leadership
- Scheduling
- Situational Awareness
- Employee Supervision
- Police and fire procedures
Languages
English
Native/ Bilingual
Spanish
Professional
Certification
APCO Public Safety Telecommunicator 1
Accomplishments
2025 Hanover Police Department Civilian of the Year
References
- Eric Field Burlington Communications - President 802-578-3799
- Aaron Rich Lyme NH Fire Department - Chief 603-795-2151
- Ryan Porter Canaan NH Police Department - Chief 603-523-7400
Timeline
Communications Supervisor
Town of Hanover NH Police Department
07.2020 - Current
Owner
Self
01.2013 - Current
Communications Team Leader
Central NH Special Operations Unit
01.2004 - 12.2009
Communications Officer
Town of Hanover NH Police Department
02.2000 - 07.2020
Communications Specialist
City of Lebanon NH Police Dept
10.1991 - 02.2000
Bachelor of Science - Criminal Justice
Champlain College
High School Diploma -
Lebanon NH High School
Some College (No Degree) - Pubic Safety Services
Hartford Area Career And Technology Center