Timothy Gray
Rowlett,TX
Summary
Pursued entry-level position as customer service representative to assist in company growth and develop personal skills.,Authorized to work in the US for any employer.
Overview
11
11
years of professional experience
Work History
Insurance Case Manager
TCS Services
Plano, TX
12.2022 - 06.2026
- Handled insurance documentation to verify proper submission of all files.
- Conducted outreach to insurance agents to gather any necessary information.
- Multitasked daily using different operating systems to access Insurance information as well as customer data
Customer Service/Tech Support
Brinks Home Security
Farmers Branch, TX
11.2019 - 12.2022
- Responded to incoming customer calls regarding billing questions and home security equipment.
- Processed customer payments and maintained updated account records.
- Assisted customers with troubleshooting steps and coordinated technician appointments for repairs.
Customer Service Representative
Telvista Call Center
Dallas, TX
04.2015 - 09.2019
- Customer Service Representative
- Answered inbound calls from Verizon Fios Customers.
- Assisted customers with troubleshooting procedure for cable, phone, and internet.
- Dispatched technician to customers home if needed.
Education
Diploma - undefined
Lloyd V. Berkner High School
Richardson, TX05.2001
Skills
- Executed multiple tasks simultaneously while maintaining attention to detail,Provided accurate typing support in a fast-paced environment,Monitored tasks closely to ensure precision and quality
Additional Information
- KEY QUALIFICATIONS
- Customer service professional offering 5+ years of experience.
- Excellent communication and problem solving skills.
- Dedicated
- SUMMARY OF SKILLS
- Fast learner
- Excellent
- Customer service
- Goal oriented
- Dependable
- Hard Worker
- Active Listener
Timeline
Insurance Case Manager
TCS Services
12.2022 - 06.2026
Customer Service/Tech Support
Brinks Home Security
11.2019 - 12.2022
Customer Service Representative
Telvista Call Center
04.2015 - 09.2019
Diploma - undefined
Lloyd V. Berkner High School