Timothy Harris
Las Vegas,NV
Summary
Professional with solid background in gaming operations, adept at ensuring smooth and fair gameplay. Strong focus on team collaboration and adapting to changing needs to achieve results. Skilled in customer service, conflict resolution, and maintaining compliance with gaming regulations. Reliable and flexible, consistently delivering high-standard performance.
Looking for a position I can grow in and further my career in the management side of the casino industry.
Overview
25
25
years of professional experience
Work History
Dealer / Floor Supervisor / Back up Shift
Sunset Station Casino
04.2000 - 10.2003
- Continuously honed dealing skills to maintain a high level of proficiency in various casino games, increasing versatility and adaptability in response to changing customer preferences.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Monitored gaming tables closely, identifying potential issues or disputes and resolving them promptly to uphold casino standards.
- Inspected cards and gaming equipment to verify proper functioning and good working order.
Dual Rate / Floor Supervisor / Pit Manager
Silverton Casino
05.2001 - 03.2005
- Improved security measures on the gaming floor through close collaboration with surveillance personnel.
- Increased employee retention by providing consistent feedback, coaching, and support to team members.
- Achieved increased player satisfaction ratings by addressing their concerns efficiently in compliance with casino policies.
- Oversaw daily operations of the gaming floor, ensuring smooth transitions between shifts and minimizing downtime.
- Conducted regular performance evaluations for team members, identifying areas of improvement and offering constructive guidance.
- Provided exceptional customer service to high-value players by assisting them with their needs promptly without compromising other duties.
Dealer / Dual Rate
MGM Grand Casino
10.2003 - Current
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Greeted guests warmly, fostering a positive atmosphere conducive to repeat patronage and customer loyalty.
- Adhered to company and game policies as well as state and federal regulations.
- Ensured accurate financial transactions by adhering to strict cash handling policies and maintaining meticulous records.
- Assisted in the training of new dealers, sharing expertise on game rules and procedures for an efficient onboarding process.
Dealer / Dual Rate
Caesars Palace Hotel And Casino
04.2005 - Current
- Excited guests through engaging conversation while dealing cards efficiently for seamless gameplay experience.
- Oversaw 4 table games.
- Adhered to all local laws, regulations, and casino policies consistently, upholding high ethical standards in all professional duties performed.
- Computed amounts of players' wins or losses by manual rating, table touch system, and use of RIM cards.
- Monitored gaming tables closely, identifying potential issues or disputes and resolving them promptly to uphold casino standards.
- Answered players questions and resolved disputes to provide excellent customer service.
Education
No Degree - Casino Table Games
Dealers Training Center of Nevada - Now Closed
Las Vegas, Nevada08-1999
High School Diploma -
Mission Bay High School
San Diego, CA06-1988
Skills
- Excellent customer service
- Dependability
- Effective conflict resolution skills
- Table management
- Gaming commission compliance
- Guest service
- Loss and winning computations
- Time management
- Multitasking Abilities
- Relationship building
Timeline
Dealer / Dual Rate
Caesars Palace Hotel And Casino
04.2005 - Current
Dealer / Dual Rate
MGM Grand Casino
10.2003 - Current
Dual Rate / Floor Supervisor / Pit Manager
Silverton Casino
05.2001 - 03.2005
Dealer / Floor Supervisor / Back up Shift
Sunset Station Casino
04.2000 - 10.2003
No Degree - Casino Table Games
Dealers Training Center of Nevada - Now Closed
High School Diploma -
Mission Bay High School
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